Technical Solutions Manager Jobs in Iowa

Education / Certification / Experience Required

Work closely with project management teams to successfully monitor progress of initiatives

Bachelor’s degree in technical studies or related discipline; relevant education and experience accepted in lieu of degree

Solicit feedback from clients & internal stakeholders to identify opportunities for improving & expanding service offerings

Document and monitor requirements needed to institute proposed updates

Define clear technical solutions for all aspects of a project and help manage their proper execution

Serve as Client Liaison between assigned teams and actively manage the associated knowledge bases and ensure documentation is up-to-date.

Possess a demonstrated mastery of customer service skills through past evaluations, training, and knowledge.

In-depth knowledge of the higher education industry and PSC clientele.

Develop and maintain knowledge articles and email templates for PSC employees.

Successful completion of PSC & Professional Training Modules or equivalent industry experience.

Maintain a high performance score on customer service or equivalent industry experience.