Technical Customer Support Us Remote Jobs in Florida

1-2+ years of experience in account management, customer success or customer support, experience with a SaaS company a plus

Document and contract preparation and management.

Skills and Experience needed for success in this role:

Customer advocate that offers solutions and ensure customer retention.

Acquire and maintain current knowledge of relevant product features in order to provide accurate solutions to customers.

Exceptional communication and presentation skills

Work closely with the account management team to maintain a continuous knowledge of accounts.

Excellent time management, project management, and organizational skills

Experience and knowledge in Zendesk and Jira is a plus

Skills and Experience needed for success in this role:

Utilize internal tracking tools to manage issues between customers, sales, support, and engineering

Provide recommendations to your leadership team about how to improve customer experience

Experience with a call center management phone system

Demonstrate excellent time management, organizational, and problem solving skills

Pearson Offers a Generous Benefits Package That Includes

This position is eligible to participate in an annual incentive program, and information on benefits offered is

Previous customer service experience, prefer 1 -3 years

Knowledge of organization’s products, services, and business operations

Skills and Experience needed for success in this role:

Triaging and resolving support requests via phone, email, and remote web access

5+ years of experience in a customer-facing role troubleshooting desktop or browser-based application software in Windows, Mac OS, and mobile environments

Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid

Robust health and wellness benefits, including an annual wellness stipend

L2 Customer Support Analyst, Updox/Charge Capture by MDTech – REMOTE (USA)

Strong knowledge of support tools such as CRM, knowledge management and ACD systems

Experience and working knowledge of network technologies (e.g. TCP/IP) and remote access tools (e.g. VPN, Remote Desktop)

Escalate appropriate service issues and concerns to management as necessary

Working experience and knowledge of customer support work processes and best practices needed to deliver great customer experiences

Perform troubleshooting and diagnose technical problems using remote diagnostic tools

Set expectations and manage reported issues through to their completion