Team Service Manager Jobs

Must possess good time management and organization skills

Excellent communication skills, oral and written

Strong interpersonal skills; capable of relating to individuals at all levels

Directly supervises Access Center Supervisors and/or staff and assists in hiring, training, mentoring and performance of the employees

Work directly with clinical departments to ensure that scheduling guidelines are accurate and up to date

Ensure that Access Center Key Performance Indicators are monitored and reported

Experience in a Labor/Management partnership or similar environment strongly preferred.

High School Diploma or General Education Development (GED) required.

Experience in administration requiring extensive complex problem solving is preferred.

Experience using mainframe or personal computer database, word processing, and statistical analysis software packages preferred.

Supervisory / management experience in a Call Center/BPO Setting

Experience in budget, forecasts and expense management desired

Excellent organization, planning, time management and analytical skills. Strong team building, interpersonal, communication, and motivational skills

2+ years related experience and/or training; or equivalent combination of education and experience

What are the required qualifications for a Customer Service Team Manager?

Records and maintains the team’s individual and overall performance for reporting purposes based on their manager’s advice

Excellent leadership & management experience and communications Skills

Assists Project Managers with subcontractor management

Assists Project Managers with contract asset planning

Coordinates equipment service calls with Food Service Vendor/Procurement Manager when required.

Ensures all contract requirements are being met when actively managing a site

Possess a current manager level ServSafe certificate or equivalent federally recognized health and sanitation program