Customer Service Team Manager
By SupportNinja At Dallas-Fort Worth Metroplex, United States
Supervisory / management experience in a Call Center/BPO Setting
Experience in budget, forecasts and expense management desired
Excellent organization, planning, time management and analytical skills. Strong team building, interpersonal, communication, and motivational skills
2+ years related experience and/or training; or equivalent combination of education and experience
What are the required qualifications for a Customer Service Team Manager?
Records and maintains the team’s individual and overall performance for reporting purposes based on their manager’s advice