Surveillance Technical Manager Jobs in Florida

Conducting BPO agents and management focus groups to understand pain points, opportunities as well as promote best practices.

The deployment, establishment, and maintenance of skills level by (re-)training team members.

Contributing to process and documentation improvement by providing feedback based on agent and supervisor experience.

Improving agent facing documentation by creating Internal Knowledge Base job aids as and if required.

BA/BS in Business, communications, or scientific discipline. Equivalent years of experience in the business operation field and or medical device.

Strong communication skills, expresses ideas fluently and logically, is open to input and can be depended on for truthfulness.

Excellent organizational, analytical and project management skills, with particular attention to quality and detail

Strong leadership abilities, sound judgment, superior problem solving and decision-making skills

Proactively seek guest feedback and liaise with other departments when opportunities present themselves ensuring a seamless and elevated guest experience

A minimum of three (3) years’ experience in a security leadership position

A minimum of five (5) to seven (7) years experience in law enforcement, security, or military field

Possess or be able to obtain a First Aid /CPR/AED certification