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Support Supervisor Jobs in Iowa

Operations Support Supervisor Jobs
By Alabama Oncology At Greater Birmingham, Alabama Area, United States
Knowledge of office Management techniques and practices.
Skill in identifying, gathering, analyzing and interpreting information.
General knowledge of medical terminology.
Excellent written and verbal communication skills.
Minimum two (2) years' experience in a Supervisory role in a medical office setting.
Knowledge of organization policies and procedures.
Supervisor, Technical Support Jobs
By eMoney Advisor, LLC At , Remote $67,000 - $92,000 a year
Strong organization and management skills
Ability to lead and motivate employees of varying experience, tenure, professional and educational background
Work with direct manager to enforce organization standards, policies and procedures and initiate disciplinary action when required
Distribute tasks and duties to Level 1 and Level 2 Data Specialists based on their specialty and experience level
Maintain knowledge of eMoney’s product and enhancements to support clients and staff
Bachelor’s degree or equivalent work experience required
Supervisor, Sales Support - Seasonal
By eHealth At , Remote $53,000 - $76,200 a year
Provides day-to-day supervision and support to sales staff in the performance of their job duties and responsibilities.
Proficiency in the use of Windows, Excel, Microsoft Office programs, and any contact management software programs.
Consistently adapt and evolve to enhance the customer experience while increasing productivity.
+2 years experience in progressively responsible customer service or sales positions; preferably in a call center environment.
High School Diploma & GED (or experience in lieu of high school diploma
Exceptional verbal and written communication skills.

Are you looking for an exciting opportunity to lead a team of customer service professionals? We are looking for a Support Supervisor to join our team and provide exceptional customer service to our customers. You will be responsible for managing customer inquiries, resolving customer issues, and ensuring customer satisfaction. If you have excellent communication skills, a passion for customer service, and the ability to lead a team, this could be the perfect job for you!

Overview A Support Supervisor is responsible for managing a team of customer service representatives and providing technical support to customers. They are responsible for ensuring customer satisfaction, resolving customer complaints, and providing technical assistance to customers. Detailed Job Description The Support Supervisor is responsible for managing a team of customer service representatives and providing technical support to customers. They are responsible for ensuring customer satisfaction, resolving customer complaints, and providing technical assistance to customers. The Support Supervisor is also responsible for training and developing customer service representatives, monitoring customer service performance, and providing feedback and guidance to customer service representatives. The Support Supervisor is also responsible for developing and implementing customer service policies and procedures, and ensuring that customer service representatives adhere to these policies and procedures. Job Skills Required
• Excellent customer service and communication skills
• Ability to manage and motivate a team
• Ability to troubleshoot and resolve customer issues
• Knowledge of customer service policies and procedures
• Knowledge of customer service software and systems
• Knowledge of customer service best practices
• Ability to work in a fast-paced environment
• Ability to multitask and prioritize tasks
Job Qualifications
• Bachelor’s degree in business, customer service, or related field
• At least two years of customer service experience
• At least one year of supervisory experience
• Proficiency in customer service software and systems
• Proficiency in Microsoft Office
Job Knowledge
• Knowledge of customer service policies and procedures
• Knowledge of customer service software and systems
• Knowledge of customer service best practices
• Knowledge of customer service trends and developments
Job Experience
• At least two years of customer service experience
• At least one year of supervisory experience
Job Responsibilities
• Manage a team of customer service representatives
• Provide technical support to customers
• Ensure customer satisfaction
• Resolve customer complaints
• Train and develop customer service representatives
• Monitor customer service performance
• Provide feedback and guidance to customer service representatives
• Develop and implement customer service policies and procedures
• Ensure customer service representatives adhere to policies and procedures