Support Operation Specialist Jobs

Handle inbound issue resolution while maintaining an outstanding experience in every interaction

Demonstrate effective communication skills and relationship-building.

You have 1-2 years' experience handling inbound customer issue resolution using email, phone and chat.

You have experience in a fast-paced customer service role and resilient in an ever-changing environment.

You have effective written communication skills--including top-notch grammar, spelling, and the ability to write both formally and casually.

You have experience maintaining a high-level of professionalism.

Excellent organizational and time-management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.

Manage schedules, including coordinating and scheduling appointments and meetings.

Bachelor's degree or equivalent experience preferred

3- 5 years of relevant experience in an Operations, Executive Admin, Human Resources, or Recruiting function

Strong communication and interpersonal skills, with the ability to build relationships with a wide range of stakeholders.

Experience with GreenHouse and or Workday a plus

Knowledge of all Infrastructure technologies, including monitoring and event management technologies

Drive ongoing continuous improvement in first call resolution, incident and problem management activities related to Infrastructure.

Identify chronic production incidents and escalate to Problem Management and participate in problem management / RCA.

Manage and maintain Data Center asset inventory (Knowledge of Nlyte would be beneficial)

Bachelor’s degree OR Technical Certification and/or College Courses with 1 year Information Technology experience OR 4 years Information Technology experience.

Drive conflict management in high pressure situations

Associates degree in Accounting/Finance and/or Business or equivalent experience

Strong system knowledge, problem solving skills

Education And Experience You'll Bring

Manage the shared email box, responding to internal and external customer inquiries and appropriately assigning email tasks to rebate analysts.

Operate independently within a varied and changing scope of responsibilities under some supervision.

2-3 years related work experience

5+ years of experience in leading multi-skilled teams

Experience as a Lead or Project manager in a Production/Operations Environment

Coordinate a wide range of operations requirements for the spacecraft in the factory and launch site processing facility

Coordinate with the I&T team to ensure proper space vehicle testing requirements are met by launch site organizations

Plan, coordinate reviews, coordinate launch team training requirements, and support a space vehicle pre-ship and launch site readiness reviews

Define, lead, and implement requirements for successful campaign from numerous and diverse integrated product teams (e.g. logistics, propulsion, security)

Learning Management Systems (LMS) Administrator experience (preferrable SuccessFactors LMS).

• An equivalent combination of education and experience may be considered.

• Knowledge of cGMP requirements and pharmaceutical processing regulations

• Specific duties will vary with availability, requirements, and priorities.

• Assesses learning mediums and requirements of employees within Quality department and designs evaluation methods.

• 2-3 years of related pharmaceutical experience, preferably in a QC or QA environment

Other Knowledge, Skills or Abilities Required

Communicates with other supervisors and managers about operations and/or dispatch issues.

Completes and maintains a variety of reports as directed by the department manager.

Uses software tools to manage a variety of tasks, such as procurement, time and attendance, safety incidents, and contract labor.

Education: High school diploma or G.E.D. (accredited)

Experience: No prior work experience required.

- Collaborates with other departments (e.g., product development, quality assurance) to enhance product/service quality and user experience

- You possess advanced knowledge of Salesforce Service Cloud

- Oversees the support operations and ensuring efficient and effective service delivery.

- Develops and implements support strategies, policies, and procedures.

- Sets performance goals and objectives for the support team.

- Conducts regular performance evaluations and providing feedback to team members.