Ww Studio Coach Support Jobs

Monitor app store reviews for games and respond to issues arising on the store surface in parallel to active ticket management

Partner and guide external resources to manage support volume for a wide portfolio of games

Continuously source relevant game information to be leveraged for Help Center and Knowledge Base content for Player self-help

Drive data analysis for all aspects of the customer support service to continuously improve the player experience

5+ years of experience in customer support including the video game industry, 2+ years in a leadership role

Experience with data driven approach to analyze and optimize customer support for multiple products

Infrastructure and Workflow Management: Support all aspects of the company's technology requirements, including operational support, infrastructure maintenance, and post-production workflows.

Organizational Skills: Strong organizational and time management skills; attention to detail and ability to multitask effectively are crucial.

Administrative Knowledge: Knowledge of administrative and financial management principles is beneficial.

Escalation Support: Provide escalation support for local and remote teams, as well as for screening, story, and approval rooms.

Experience: Previous experience in a similar role is desired, preferably within a creative studio or animation environment.

Interpersonal Skills: Ability to connect well with people; warm, approachable, excellent communication, and strong interpersonal skills are essential.

Monitor app store reviews for games and respond to issues arising on the store surface in parallel to active ticket management

Partner and guide external resources to manage support volume for a wide portfolio of games

Continuously source relevant game information to be leveraged for Help Center and Knowledge Base content for Player self-help

Drive data analysis for all aspects of the customer support service to continuously improve the player experience

5+ years of experience in customer support including the video game industry, 2+ years in a leadership role

Experience with data driven approach to analyze and optimize customer support for multiple products

Deliver an exceptional studio experience by creating a welcoming environment for members including check-ins, enrolling and processing members in the system.

Ensure guidelines are followed for each workshop and maintenance of Studio including stock shelves with products.

Passionate about wellness and either a current WW member or excited to become one

Excellent at active listening to be able to provide our members with assistance.

Social media savvy or content creator

Able to travel to our workshop locations within the territory

We want you to advance your education! Reimbursed training certifications!

Related Health Club experience in a leadership role

Excellent verbal and written communication skills

We "insure" you and your family stay healthy with our tiered Health Benefits: Medical, Dental & Vision.

You work closely with department heads on making the decision to hire all staff at the club

Ability to work with a sense of urgency

Deliver an exceptional studio experience by creating a welcoming environment for members including check-ins, enrolling and processing members in the system.

Deliver an exceptional studio experience

Ensure guidelines are followed for each workshop and maintenance of Studio including stock shelves with products.

Passionate about wellness and either a current WW member or excited to become one

Excellent at active listening to be able to provide our members with assistance.

Social media savvy or content creator