Ww Studio Coach Support Jobs in California

Monitor app store reviews for games and respond to issues arising on the store surface in parallel to active ticket management

Partner and guide external resources to manage support volume for a wide portfolio of games

Continuously source relevant game information to be leveraged for Help Center and Knowledge Base content for Player self-help

Drive data analysis for all aspects of the customer support service to continuously improve the player experience

5+ years of experience in customer support including the video game industry, 2+ years in a leadership role

Experience with data driven approach to analyze and optimize customer support for multiple products

Monitor app store reviews for games and respond to issues arising on the store surface in parallel to active ticket management

Partner and guide external resources to manage support volume for a wide portfolio of games

Continuously source relevant game information to be leveraged for Help Center and Knowledge Base content for Player self-help

Drive data analysis for all aspects of the customer support service to continuously improve the player experience

5+ years of experience in customer support including the video game industry, 2+ years in a leadership role

Experience with data driven approach to analyze and optimize customer support for multiple products