Student Service Desk Technician Jobs in California

Assists in the management of asset lifecyle activities.

Performs desktop software license management and inventory control.

Takes initial telephone or email inquiries and troubleshoot and manage hardware, software or network problems with users.

Acts as communication coordinator and situation manager during any critical incidents call bridge events.

Strong customer service and interpersonal communication skills with a dedication to customer satisfaction.

Technical knowledge of PC hardware, operating systems, and networking.

Excellent interpersonal skills to interact with all levels of stakeholders.

Basic computer operating system troubleshooting skills (Windows 7 and 10).

Utilizing remote access tools to provide support.

Ability to work independently or as part of team.

Organized and detail-oriented with a proven reliable work ethic.

Troubleshooting desktop and mobile applications based on user request.

Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department.

Provides service desk phone support for on-site and remote employees.

Microsoft Azure, Office 365 certification or training.

About Our Benefits & Wellness Options

Participates in a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability.

Provides excellent communication and follows-up with customers seeking support.