Student Service Desk Technician Jobs in Arkansas

Will also accept completion of an Iron Bow approved SkillBridge Internship program in lieu of IT experience or certification.

Advise management of potential risks that may have impact on customer base and operating environment

Create, update, and close customer tickets in ServiceNow ticketing portal for every call answered and according to defined ticket compliance requirements

Superior customer service skills a must. Strong desire to provide the highest quality of service to the customer is required

Experience working in help desk ticketing platforms/systems, ability to type and document notes in real-time while engaged with customer on phone

Prior service military or knowledge of military agencies and veteran community helpful

Manage incidents and requests; communicate with clients to ensure that work is completed to their satisfaction.

Contribute to self-help knowledge bases and documents typical requests and incidents, resolutions, and work-around procedures.

At least 1 year of IT support experience in a professional services environment including use of a ticketing system

Thorough knowledge and troubleshooting of PC hardware and peripherals

Organizational skills to balance and prioritize work

Ability and willingness to quickly learn new skills

Manage user and device event tracking through global ticketing system

Manage user/computer/group objects within Azure and on-prem Active Directory (e.g., password resets, adds/moves/changes, folder/share permissions)

Bachelor’s Degree in Computer Science, Information Systems, or other related field, or equivalent work experience preferred

One to three years of relevant experience

Strong analytical and problem solving skills, systematic thinking, and a good understanding of technologies deployed in the IT environment

Excellent written and oral communication skills