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Specialist Ii Customer Experience Jobs

Customer Experience Specialist Jobs
By BodySpec At Austin, TX, United States
This is a 5-day a week fully remote position.
Previous Customer Service experience required. Strong understanding of KPI’s such as first response time, resolution time, upsell/crossell, and CSAT
Previous professional experience in or strong passion for health and wellness is required.
Handle daily phone, chat, and email customer service requests originating from customers and from teammates.
Provide comprehensive review of results from BodySpec’s body composition analysis system to individual clients via webinar, leveraging our presentation templates.
Answer client questions about nutrition, health, fitness, and the DEXA technology.
Customer Experience Specialist Jobs
By Rockwell Automation At Milwaukee, WI, United States
Keeps skills and knowledge in all areas (organizational, technical, and commercial) up to date
Provides timely information to support effective management of the business
Excellent time management, ability to multitask
Familiar with Strategic Account Support or Management
Project management/lean six sigma is preferred
Assist in providing a great experience for customers.
Customer Experience Specialist Jobs
By Nickson At Dallas, TX, United States
Successful experience in a corporate environment
Strong written and verbal communication skills, including active listening and clear articulation
Ability to multitask, manage time, and prioritize
Nickson is seeking a Specialist to join the Customer Experience Team within our fast-growing venture.
• Build expert and dynamic knowledge of company products and services.
Ability to solve problems and alleviate conflicts or escalate tactfully
Customer Care Specialist Ii
By Cox Automotive Inc. At United States
College degree preferred; Associate degree or Technical Certification preferred or commensurate work experience.
This is a remote, work from home opportunity.
Educate customers about the features and benefits of products in order to improve product-related sales and customer satisfaction.
Determine customer requirements and expectations in order to recommend specific products and solutions
Generally, less than 2 years of experience
Must have excellent written and verbal communication skills.
Airport Customer Experience Specialist
By Dallas Fort Worth International Airport (DFW) At Dallas, TX, United States
Two (2) years of experience with customer service in a direct customer service environment.
Engage with customers, review their daily work sheet, and react to changes in the operating environment.
Answer customers’ questions and concerns, provide information for all DFW products to include Airport services, amenities, concessions, airlines, and kiosks.
Complete a variety of activity logs and status reports used to monitor the business unit.
Completion of high school curriculum or equivalent.
Possession of a valid Class C driver's license.
Customer Order Specialist Ii
By Penumbra, Inc. At Alameda, CA, United States
Adhere to the Company’s Quality Management System (QMS) as well as domestic and global quality system regulations, standards, and procedures.
Intake of VA orders, maintain documentation and collaborate with Finance when necessary.
Strong oral, written and interpersonal communication skills required
Competence with Microsoft Office (Word, Excel, Power Point); SAP experience desirable
Keen attention to detail and the ability to manage multiple tasks and deadlines are also required
Review hospital purchase orders received via EDI, ensuring all required information is accurate for release and shipment.
Customer Experience Specialist Jobs
By Hingham Institution for Savings At Hingham, MA, United States
Contact Center experience and working remotely is a plus.
1+ years retail banking experience is a requirement.
Excellent interpersonal and telephone communication skills along with active listening
1-2 years experience in a customer support role.
Excellent computer skills including, but not limited to: G Suite, Excel/Sheets, Internet Browsers, and settings.
Ability to multi-task, set priorities and manage time effectively
Customer Experience Specialist Jobs
By Pietra At Manhattan, NY, United States
Communicate thoughtfully with customers across multiple channels, consistently delivering a 5-star experience
Develop and maintain in-depth product and operational knowledge
Demonstrated experience in supporting customers through email, chat, and/or social channels (1-2 years)
General knowledge of eCommerce return policies and protocols
Empathy, collaboration skills, and ability to work effectively in a team
Proficiency in computer usage, data entry, and quick information retrieval
Customer Experience Specialist Jobs
By Klay Brands At Arizona, United States
* Experience delivering customer focused solutions to meet customer needs
* Experience with Amazon Seller Central and Shopify
* 2+ years of Customer Service experience
* Superior verbal and written communication skills
* Active listening skills with the ability to communicate patience & empathy
* Must be a team player who is able to make independent decisions based on established guidelines
Customer Experience Specialist Jobs
By Next Jump At New York, NY, United States
Exceptional organization and time management skills
3+ years of experience with frontline customer service and escalations
Strong written, oral and interpersonal communication skills
Strong critical thinking and creative problem solving skills
Experience with e-commerce and working with engineering teams is a plus
Be willing to take on new challenges
Customer Experience Specialist Jobs
By VNA of the Treasure Coast At Vero Beach, FL, United States
Generous paid time off accrual
Up to 88% coverage of health insurance costs
Several local and national discounts
Key member of VNA’s care coordination platform committee.
Reviews and analyzes patient insights, both objective and subjective, collected through the care coordination platform.
Shares insights, activities, follow-up actions, and outcomes with clinical and administrative leadership teams to inform-decision making and direction.
Customer Experience Specialist Jobs
By EmBe At Sioux Falls, SD, United States
Manage Outlook calendar for group spaces such as conference rooms and gym.
Perform other duties and responsibilities as assigned.
Previous customer service experience preferred. Person must be assertive, friendly and demonstrate energetic personality.
Model excellent oral and written communications, teamwork skills, and the EmBe mission through cross-departmental work.
Ensure EmBe brand, mission, vision, and values are reflected in all interactions.
Monitor and warmly greet all persons entering/leaving the building.
Customer Service Specialist Ii
By Ensemble Health Partners At United States

Other Knowledge, Skills and Abilities Required:

Minimum Years and Type of Experience:

Customer Experience Specialist Jobs
By eBay At Atlanta, GA, United States
Provide outstanding empathy, patience, active listening, and adapt to members with low level of tech and/or eBay knowledge
3+ years of call center or relevant customer service experience
Skilled and insightful to the needs of customers
Benefits on Day 1 (Medical, Dental, Vision Insurance)
And many more at ebaybenefits.com
This is a Remote Position
Customer Experience Specialist I
By LoanCare At United States
Ability to provide consistent engagement in customer and brand experience
Take ownership of the Customer Experience, as well as demonstrate attributes in accordance with the LoanCare brand experience expectations
Two (2) years of Call Center or Customer Service experience preferred
Knowledge of customer service principles and practices
Problem-solving skills and problem analysis
Basic mortgage product knowledge preferred
Customer Experience Specialist Jobs
By ICL Group At United States
• Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.
What skills and experience do I need to be successful in this role?
• Manage the order to invoice process for all assigned accounts.
• Practical experience with SAP and CRM systems such as SalesForce preferred.
• Excellent Microsoft Excel skills required
• Sound judgment and excellent problem-solving skills.
Customer Experience Specialist Jobs
By Yadav Diamonds & Jewelry At San Francisco Bay Area, United States

Proactively manage and respond to a high-volume of leads and active customers to achieve sales targets.

Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry.

Specialist, It Customer Experience
By Evident At , Waltham, 02453, Ma
Experience with Mobile Device Management systems. Knowledge of Android and IOS systems to support mobile devices.
Lead Desktop Support clerks, coach and provide training
Participate to budget with Infrastructure Manager
10+ years of relevant experience or an equivalent combination of training or experience
Experience with Microsoft Operating System and Office Suite O365
Experience with Azure cloud services, including Azure Active Directory
Customer Experience Specialist Jobs
By Refresco At Tampa, FL, United States
Management of delivered orders through in-house Transportation Department
Manage the cost-effective depletion of close dated/aged inventory and discontinued items at company-owned bottling operations and at co-packer locations
Maintain requirements in customer’s vendor sub-systems
Three (3) to five (5) years position related experience required. Bachelor's degree within related field preferred.
Experience in the consumer package goods industry and customer service environment/sales required.
Two (2) years experience in Microsoft Office programs (Word, Excel, PowerPoint, Access, Outlook) - MRP systems.
Customer Experience Specialist Jobs
By Loaf 'N Jug At Evanston, WY, United States
Time management skills, preparation, and organization are a must
Assist the organization with meeting strategic objectives by accurately reporting details of each shop experience before the respective deadline.
Other assigned duties as designated by department manager.
Territory and Assignments are based on department and company needs.
Specialty tasks, including competitor shops may be assigned.
Support the Supervisory Team with submitting expense reports for each transaction conducted.

Are you looking for an exciting opportunity to use your customer service and problem-solving skills to make a real difference in people's lives? We are looking for a Specialist II Customer Experience to join our team and help us provide an exceptional customer experience. You will be responsible for resolving customer inquiries, providing technical support, and ensuring customer satisfaction. If you are passionate about customer service and have a knack for problem-solving, this could be the perfect job for you!

Overview:

The Specialist II Customer Experience is responsible for providing excellent customer service and support to customers. This position is responsible for responding to customer inquiries, resolving customer issues, and providing customer feedback to the organization.

Detailed Job Description:

The Specialist II Customer Experience is responsible for providing excellent customer service and support to customers. This includes responding to customer inquiries, resolving customer issues, and providing customer feedback to the organization. The Specialist II Customer Experience will be responsible for managing customer accounts, providing product information, and troubleshooting customer issues. The Specialist II Customer Experience will also be responsible for providing customer feedback to the organization and helping to develop customer service strategies.

What is Specialist Ii Customer Experience Job Skills Required?

• Excellent customer service and communication skills
• Ability to troubleshoot customer issues
• Knowledge of customer service principles and practices
• Knowledge of customer relationship management software
• Ability to work independently and as part of a team
• Ability to multi-task and prioritize tasks
• Ability to work in a fast-paced environment

What is Specialist Ii Customer Experience Job Qualifications?

• Bachelor’s degree in Business Administration, Marketing, or related field
• At least two years of customer service experience
• Experience with customer relationship management software
• Knowledge of customer service principles and practices

What is Specialist Ii Customer Experience Job Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of customer relationship management software
• Knowledge of customer service strategies

What is Specialist Ii Customer Experience Job Experience?

• At least two years of customer service experience
• Experience with customer relationship management software

What is Specialist Ii Customer Experience Job Responsibilities?

• Respond to customer inquiries and resolve customer issues
• Provide product information and troubleshoot customer issues
• Manage customer accounts and provide customer feedback to the organization
• Develop customer service strategies and provide customer feedback to the organization
• Monitor customer satisfaction and provide feedback to the organization
• Assist with customer service training and development