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Specialist Ii Customer Experience Jobs in Maine

Customer Experience Associate Ii
By CONDUENT At , Somerset, 08873 $17.50 an hour
Demonstrate soft skills to enhance patient experience
Excellent written and verbal communication skills
Ability to learn and administer program Business Rules and associated Standard Operating procedures to support program requirements.
Strong customer service skills with the ability to resolve patient / HCP concerns while maintaining a positive attitude
Can you tell me about the eligibility requirements for this program?
Understand own network environment at home
Residential Customer Experience Specialist
By ALLO Communications At , Lincoln, Ne $17 - $19 an hour
Provide an excellent customer experience!
1+ Year(s) of previous customer service experience, preferably over the phone.
Benefits: Our benefits include medical, vision, and dental with low employee costs. Not to mention generous Earned Time Off (ETO) program.
Process incoming orders for new installation, including provisioning service, scheduling with the customer and completing the billing for services rendered.
Complete change of service requests (open service orders and make changes to accounts).
Receive and initiate calls from/to current customers who are reporting trouble issues. Open trouble tickets & resolve service issues.

Are you looking for an exciting opportunity to use your customer service and problem-solving skills to make a real difference in people's lives? We are looking for a Specialist II Customer Experience to join our team and help us provide an exceptional customer experience. You will be responsible for resolving customer inquiries, providing technical support, and ensuring customer satisfaction. If you are passionate about customer service and have a knack for problem-solving, this could be the perfect job for you!

Overview:

The Specialist II Customer Experience is responsible for providing excellent customer service and support to customers. This position is responsible for responding to customer inquiries, resolving customer issues, and providing customer feedback to the organization.

Detailed Job Description:

The Specialist II Customer Experience is responsible for providing excellent customer service and support to customers. This includes responding to customer inquiries, resolving customer issues, and providing customer feedback to the organization. The Specialist II Customer Experience will be responsible for managing customer accounts, providing product information, and troubleshooting customer issues. The Specialist II Customer Experience will also be responsible for providing customer feedback to the organization and helping to develop customer service strategies.

What is Specialist Ii Customer Experience Job Skills Required?

• Excellent customer service and communication skills
• Ability to troubleshoot customer issues
• Knowledge of customer service principles and practices
• Knowledge of customer relationship management software
• Ability to work independently and as part of a team
• Ability to multi-task and prioritize tasks
• Ability to work in a fast-paced environment

What is Specialist Ii Customer Experience Job Qualifications?

• Bachelor’s degree in Business Administration, Marketing, or related field
• At least two years of customer service experience
• Experience with customer relationship management software
• Knowledge of customer service principles and practices

What is Specialist Ii Customer Experience Job Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of customer relationship management software
• Knowledge of customer service strategies

What is Specialist Ii Customer Experience Job Experience?

• At least two years of customer service experience
• Experience with customer relationship management software

What is Specialist Ii Customer Experience Job Responsibilities?

• Respond to customer inquiries and resolve customer issues
• Provide product information and troubleshoot customer issues
• Manage customer accounts and provide customer feedback to the organization
• Develop customer service strategies and provide customer feedback to the organization
• Monitor customer satisfaction and provide feedback to the organization
• Assist with customer service training and development