Social Listening Analyst Jobs

Experienced Professionals: Our team consists of skilled listeners with a background in offering support and guidance in various areas of life.

Communication Improvement: We can assist you in enhancing your communication skills, both personally and professionally, to foster stronger connections with others.

Immediate Calls: For urgent support, we offer immediate calls where you can connect with a listener in less than an hour.

Experience a safe and supportive environment to express yourself and gain valuable insights.

Personal Growth: Our goal is to foster personal development and self-discovery, helping you navigate challenges and achieve positive change.

Confidentiality: We understand the importance of privacy, and all information shared during sessions is treated with the utmost confidentiality.

Minimum of two years of prior work experience, preferably in social media community management or related field

4+ years of social media community management for a large brand with diverse issues

Title: Program Manager, Social Brand Reputation

Manage key stakeholder conversations with senior level global leadership

Work with Comms and Marketing to serve as the frontline team for issues surfacing on social media

Understand the full spectrum of client customer care policies and processes

HP offers a comprehensive benefits package, including:

4 or more years of relevant experience.

Experience using Natural Language Processing technology to summarize qualitative survey comments a plus.

Strong consulting skills with ability to interact with and influence leaders across the organization.

Excellent written and verbal communication skills, including the ability to create clear and concise reports and presentations.

Work with key stakeholders to understand Listening goals and jointly develop content and methodology to ensure actionable information is collected.

Experience in community building and influencer campaign management

Strong organizational and communication skills, and the ability to manage multiple workstreams simultaneously

5-8 years of experience in Social Listening, Influencer Marketing and Social Media

Luxury and/or beauty experience preferred

Proven writing skills (technical and creative)

Strong analytic skills in assessing ROI for impact of efforts

Experience with business systems analysis or data analytics / business intelligence requirements gathering.

Experience manipulating and analyzing data sets to distill insights from data and convey findings to executive audiences.

Experience in HR Operations and/or employee experience in a high tech/software company preferred.

Experience analyzing employee engagement data within an employee engagement platform (Qualtrics XM, Visier, Peakon, Lattice)

HRIS experience a strong plus (Workday preferred).

Experience working within a global organization or demonstrated ability to work and communicate with a diverse team.

Present and communicate findings to cross functional teams and management in order to drive business decisions

Helps the social and brand teams make decisions through data-driven hypothesis, insights, conclusions and recommendations

Loves to dig into data to determine an audience’s motivations, behaviors, and attributes and identify their needs and wants

Owns measurement and analytics of marketing programs, campaigns and activities across earned and owned social channels

Creates easy-to-consume ongoing dashboards and measurement plans; monitors and shares insights at a regular cadence throughout the year

Partners with social team to create ad-hoc analyses such as social listening, audience segmentation, competitive analyses