It Service Desk Technician Team Lead Jobs in Florida

Prior Service Desk and Project Management experience preferred

At least 2 years of prior customer service experience (technical or non-technical) required

In-depth knowledge of Windows 10, Microsoft Edge, Office 365

Knowledge of and ability to troubleshoot Printers in a Windows environment required

Working knowledge of wireless technology and mobile environment required

Work on special projects and laptop software configuration

Respond to requests and incidents by phone, email, support queue, on-site visits, or remote-control sessions

Remotely assist with new printers, desktops, and laptops

3 + Years Ticketing System Experience

3 + Years Technical Support Experience

Associates Degree or equivalent experience

IT Certifications A+, ITIL (preferred)

Experience working in an ITIL-driven environment and working knowledge of ITIL principles and processes.

Develop service delivery knowledgebase to include fact sheets, tutorials, and FAQs.

Provide on-site remote hands for vendors and engineers as required.

Associates Degree or equivalent work experience required. Bachelor's Degree or equivalent work experience preferred.

Minimum 1-3 years of experience in Information Technology service delivery.

Experience with Windows operating systems and M365 Office productivity suite.

Mentor Level 1 staff regarding core technology skills required for CIO Tech’s managed customer networks

3 years of IT support experience within a MSP (Managed Services Environment) preferred

CompTIA A+, Network +, Security Plus, similar certification or experience preferred

Citrix XenApp remote desktop services

2 year (AS) degree in Computer Technology, similar degree or experience preferred

Hybrid work environment (three days in office, 2 days remote)