It Service Desk Technician Team Lead Jobs in Colorado

Technical Support and Help Desk Support skills

Excellent communication and customer service skills

Experience in managing and leading a Service Desk team

Experience in documenting processes and creating reports

Experience in developing best practices for Service Desk teams

Relevant industry certifications such as ITIL or CompTIA A+ are a plus

Requirements (education, Experience, Certifications, And Other Skills)

Utilize technical skills, historical records, knowledgebase, tools to analyze and diagnose customer issues

Basic understanding of cyber security fundamentals and best practices including identity and access management

Experience providing remote support via phone and chat (Preferred, not required)

Provide front line technical support to employees via calls, chat, email, and remote support.

Collaborates regularly with the Technology teams to resolve technical issues and continually improve the technology experience for all our employees