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Service Desk Technican Jobs in New York

Field Operations Technican (Ny State)
By Orchard Robotics At Rochester, NY, United States
Drive out to our customers' orchards 2-4 times per week, while spending the rest of the week working from home
Excellent communication skills to document & relay what you see in the field to our customers and engineering team
Great people skills to interface with our customers day-to-day, answering any questions and helping solve any challenges they might face
Hands-on experience working with technology
Knowledge of how to use Google Docs, Excel, and digital applications like Slack, Jira, etc.
Enthusiasm for taking on multiple roles and responsibilities as our company grows
Service Desk Manager Jobs
By Executive Talent Solutions At New York City Metropolitan Area, United States

a hands-on Service Desk Manager with superb Customer Facing skills. Will lead team of 5 in a

NYC based Boutique MSP in the Cloud Security Space is currently expanding and looking for

Are you looking for a challenging and rewarding career in IT? We are looking for a Service Desk Technician to join our team and provide excellent customer service to our clients. You will be responsible for troubleshooting technical issues, providing technical support, and resolving customer inquiries. If you have a passion for technology and a desire to help others, this is the job for you!

Overview A Service Desk Technician is responsible for providing technical support and customer service to customers. They are the first point of contact for customers and are responsible for troubleshooting and resolving technical issues. Detailed Job Description A Service Desk Technician is responsible for providing technical support and customer service to customers. They are the first point of contact for customers and are responsible for troubleshooting and resolving technical issues. They must be able to diagnose and troubleshoot hardware and software problems, as well as provide technical advice and support. They must also be able to provide customer service and handle customer inquiries. Job Skills Required
• Excellent customer service skills
• Knowledge of computer hardware and software
• Ability to troubleshoot and diagnose technical issues
• Ability to provide technical advice and support
• Knowledge of network systems and protocols
• Knowledge of operating systems
• Ability to work independently and as part of a team
• Excellent communication and interpersonal skills
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• A+ certification
• Microsoft Certified Professional (MCP) certification
• Experience in customer service
• Experience in technical support
Job Knowledge
• Knowledge of computer hardware and software
• Knowledge of network systems and protocols
• Knowledge of operating systems
• Knowledge of customer service principles and practices
Job Experience
• Previous experience in a technical support role
• Previous experience in a customer service role
Job Responsibilities
• Provide technical support and customer service to customers
• Troubleshoot and diagnose hardware and software problems
• Provide technical advice and support
• Handle customer inquiries
• Maintain customer records
• Monitor and respond to customer feedback
• Update customer information in the system
• Follow up with customers to ensure satisfaction