Register
Recruit Create CV

Service Desk Technican Jobs in Arkansas

Secure+ Av Transition Technican
By Act Digital Consulting At Washington DC-Baltimore Area, United States
Knowledge of Microsoft Office, including Microsoft Teams for Government - Experience with networked AV
3 year(s) of experience in AV - Knowledge of Crestron systems, Knowledge of QSC programming
Document capabilities and limitations with Defense accounts
Technician Will Have The Following Key Responsibilities
Assist with Deploying MS Teams GCC High accounts on Crestron devices, Poly, and Surface Hubs
Gather data and assist with creating technical documentation for guidance and support
Service Desk Jobs
By Catapult Solutions Group At United States
• Log all Service Desk contacts into Incident Management System (ServiceNow)
• Knowledge Base and process documentation skills.
• Troubleshoot software, hardware and connectivity issues remotely.
• Experience with installation, upgrade, and maintenance of software, hardware, and peripherals.
• Provide support for remote employees using Citrix environment
Prior Service Desk or Desktop Support experience required
Service Desk 1 (Sd1) Jobs
By Veridian Tech Solutions, Inc. At United States

ID-717782 Title-Service Desk 1 Location-Remote work Duration-10 Months contract+ Pay Rate-$21/hr on W-2 Years of Relevant Experience Minimum 1 year of experience required in help desk or ...

100% Remote: Service Desk Jobs
By Stellar Professionals At United States
Microsoft O365, ability to type 40+ WPM, excellent time management
Experience with ServiceNow, Salesforce or similar ticketing system
Experience in Call Center Support
Experience in Help Desk technical Support
College degree or equivalent technical study preferred; may accept equivalent work experience.
experience in Help Desk technical Support
 100% Remote: Service Desk Jobs
By Stellar Professionals At United States
Microsoft O365, ability to type 40+ WPM, excellent time management
Experience with ServiceNow, Salesforce or similar ticketing system
Experience in Call Center Support
Experience in Help Desk technical Support
College degree or equivalent technical study preferred; may accept equivalent work experience.
Candidates must have minimum 3 years of relevant Technical Support experience:
Service Desk Manager Jobs
By Diamond Personnel At Washington DC-Baltimore Area, United States
▪ Conduct incident trend analysis (Incident Management); make recommendations to the
▪ Oversee planning and management of location specific projects; i.e., laptop
▪ Manage the firm's Service Desk Analysts to provide quality customer service to the firm's staff.
▪ Analyze, edit, and maintain the support services knowledge database.
▪ Work closely with Directors, Managers, and Supervisors to ensure that departmental
▪ A four-year college degree is preferred; equivalent experience will be considered.

Are you looking for a challenging and rewarding career in IT? We are looking for a Service Desk Technician to join our team and provide excellent customer service to our clients. You will be responsible for troubleshooting technical issues, providing technical support, and resolving customer inquiries. If you have a passion for technology and a desire to help others, this is the job for you!

Overview A Service Desk Technician is responsible for providing technical support and customer service to customers. They are the first point of contact for customers and are responsible for troubleshooting and resolving technical issues. Detailed Job Description A Service Desk Technician is responsible for providing technical support and customer service to customers. They are the first point of contact for customers and are responsible for troubleshooting and resolving technical issues. They must be able to diagnose and troubleshoot hardware and software problems, as well as provide technical advice and support. They must also be able to provide customer service and handle customer inquiries. Job Skills Required
• Excellent customer service skills
• Knowledge of computer hardware and software
• Ability to troubleshoot and diagnose technical issues
• Ability to provide technical advice and support
• Knowledge of network systems and protocols
• Knowledge of operating systems
• Ability to work independently and as part of a team
• Excellent communication and interpersonal skills
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• A+ certification
• Microsoft Certified Professional (MCP) certification
• Experience in customer service
• Experience in technical support
Job Knowledge
• Knowledge of computer hardware and software
• Knowledge of network systems and protocols
• Knowledge of operating systems
• Knowledge of customer service principles and practices
Job Experience
• Previous experience in a technical support role
• Previous experience in a customer service role
Job Responsibilities
• Provide technical support and customer service to customers
• Troubleshoot and diagnose hardware and software problems
• Provide technical advice and support
• Handle customer inquiries
• Maintain customer records
• Monitor and respond to customer feedback
• Update customer information in the system
• Follow up with customers to ensure satisfaction