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Service Desk Specialist Jobs

It Service Desk Specialist
By Modern Technology Solutions, Inc. (MTSI) At Beavercreek, OH, United States
Other company funded benefits, like life and disability insurance
Great Benefits - Most Full-Time Staff Are Eligible for: 
Interesting Work:  Our co-workers support some of the most important and critical programs to our national defense and security.  
Starting PTO accrual of 20 days PTO/year + 10 holidays/year
6% 401k match with immediate vesting
Semi-annual bonus eligibility (July and December)
It Service Desk Specialist
By University at Albany, State University of New York At Albany, NY, United States
Work effectively as a member of a team, that also includes students, and demonstrate collective responsibility for shared roles and responsibilities
Demonstrate excellent listening, writing, and communication skills in tickets and on the phone
Bachelor's degree from a college or university accredited by a U.S. Department of Education (DOE) or internationally recognized accrediting organization
Strong analytical and troubleshooting skills
Proficient communication skills, including strong writing and documentation skills
Demonstrated ability to be self-motivated, manage multiple priorities and tasks, and work independently and within a team structure
Service Desk Specialist Jobs
By GCB Services At Maitland, FL, United States
Technology Requirements (I.E Programs, systems, etc) - Proficient with Microsoft Office apps. Familiarity with Voice troubleshooting.
Preferred background/prior work experience? - Previous Cell phone network experience is a plus.
Previous T-Mobile Network experience is desired.
Does this resource require US citizenship?YesIs driving a requirement for this assignment?No
• High school diploma or equivalent
• U.S. Citizenship (without dual citizenship)

Are you looking for an exciting opportunity to join a dynamic team of Service Desk Specialists? We are looking for a motivated individual to join our team and provide exceptional customer service to our clients. As a Service Desk Specialist, you will be responsible for providing technical support and troubleshooting for our customers. If you have a passion for technology and customer service, this is the perfect job for you!

A Service Desk Specialist is responsible for providing technical support to customers and resolving their technical issues. They are the first point of contact for customers and must be able to troubleshoot and resolve technical issues quickly and efficiently.

What is Service Desk Specialist Skills Required?

• Excellent customer service skills
• Strong problem-solving and troubleshooting skills
• Knowledge of computer hardware and software
• Knowledge of network systems and protocols
• Ability to communicate technical information to non-technical users
• Ability to work independently and as part of a team
• Ability to work under pressure and meet deadlines

What is Service Desk Specialist Qualifications?

• Bachelor’s degree in Computer Science, Information Technology, or related field
• A+ certification or equivalent experience
• Microsoft Certified Professional (MCP) certification or equivalent experience

What is Service Desk Specialist Knowledge?

• Knowledge of Windows and Mac operating systems
• Knowledge of Microsoft Office Suite
• Knowledge of network systems and protocols
• Knowledge of customer service principles and practices

What is Service Desk Specialist Experience?

• Previous experience in a customer service role
• Previous experience in a technical support role
• Previous experience in a help desk role

What is Service Desk Specialist Responsibilities?

• Respond to customer inquiries via phone, email, and chat
• Troubleshoot and