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Service Desk Expert Support Specialist Jobs in New Mexico

Service Desk Support Specialist Iii
By SMS Data Products Group, Inc. At Albuquerque, NM, United States
Exceptions may be made for specific individuals with specialized knowledge or skills in
7-10 years of relevant experience
A Bachelor of Arts (BA)/Bachelor of Science (BS) degree or equivalent work experience.
Installation, configuration, maintenance and troubleshooting for all users of the DTRA systems
Maintain a web-based capability for DTRA users to enter, track and escalate Service
Desk tickets, as well as self-service actions (currently using Remedy)

Are you looking for an exciting opportunity to use your technical expertise to provide exceptional customer service? We are looking for a Service Desk Expert Support Specialist to join our team and provide top-notch support to our customers. You will be responsible for troubleshooting technical issues, providing solutions, and delivering excellent customer service. If you have a passion for technology and a commitment to providing excellent customer service, this is the job for you!

Overview A Service Desk Expert Support Specialist is responsible for providing technical support to customers, troubleshooting technical issues, and resolving customer inquiries. They are the first point of contact for customers and are expected to provide a high level of customer service. Detailed Job Description A Service Desk Expert Support Specialist is responsible for providing technical support to customers, troubleshooting technical issues, and resolving customer inquiries. They are the first point of contact for customers and are expected to provide a high level of customer service. They must be able to quickly assess customer needs and provide solutions in a timely manner. They must also be able to document customer interactions and provide feedback to management. Job Skills Required
• Excellent customer service skills
• Excellent communication skills
• Knowledge of computer hardware and software
• Knowledge of network systems
• Ability to troubleshoot technical issues
• Ability to work independently and as part of a team
• Ability to multi-task
• Ability to work under pressure
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• 2+ years of experience in a customer service or technical support role
• Knowledge of customer service principles and practices
• Knowledge of computer hardware and software
• Knowledge of network systems
• Knowledge of customer service principles and practices
• Ability to troubleshoot technical issues
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of computer hardware and software
• Knowledge of network systems
• Knowledge of customer service principles and practices
• Ability to troubleshoot technical issues
Job Experience
• 2+ years of experience in a customer service or technical support role
• Experience working in a fast-paced environment
• Experience working with customers to resolve technical issues
Job Responsibilities
• Provide technical support to customers
• Troubleshoot technical issues
• Respond to customer inquiries in a timely manner
• Document customer interactions
• Provide feedback to management
• Maintain customer service standards
• Assist with training new employees