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Service Customer Care Representative Jobs in Michigan

Customer Care Representative Jobs
By Trinity Health Michigan At , Ann Arbor, 48105
Excellent communication skills in both written and verbal forms, including proper phone etiquette. Previous experience in a healthcare setting is preferred.
Answer incoming and make outbound calls using both electronic and paper-based documentation systems.
Perform overhead paging requests and public address announcements per protocol.
Accurately gather and verify demographic information using standard computer software and systems.
Document all call information accurately and according to approved operating procedures using multiple software applications.
Identify and employ alternative approaches to communicate with callers when encountering barriers and escalate as needed.
Hr Customer Care Representative (Temp)
By University of Michigan At , Ann Arbor, 48109, Mi $16.25 an hour
Handle a high volume of tickets using a case management tool to open, document, process, and resolve tickets
Develop subject matter expertise in areas of Benefits for Open Enrollment.
You will use data entry software.
Access records in multiple systems to resolve inquiries.
Communicate via both email and phone to collect additional information and provide updates on ticket status.
Work in a collaborative environment, with business partners, customers, and colleagues.

Are you looking for a job that offers great customer service and a chance to make a difference? We are looking for a Service Customer Care Representative to join our team and provide exceptional customer service to our clients. You will be responsible for responding to customer inquiries, resolving customer issues, and providing helpful advice. If you have excellent communication skills and a passion for helping others, this could be the perfect job for you!

Service Customer Care Representative Job Skills:

• Excellent communication and interpersonal skills
• Ability to handle customer inquiries and complaints in a professional manner
• Ability to multi-task and prioritize tasks
• Ability to work in a fast-paced environment
• Proficiency in computer applications such as Microsoft Office
• Ability to work independently and as part of a team
• Excellent problem-solving and decision-making skills
• Ability to remain calm and composed in stressful situations

What is Service Customer Care Representative Job Qualifications?

• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Knowledge of telephone systems

What is Service Customer Care Representative Job Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Knowledge of telephone systems
• Knowledge of customer service software, databases, and tools

What is Service Customer Care Representative Job Experience?

• Previous customer service experience
• Experience in a call center or other customer service environment
• Experience using customer service software, databases, and tools

What is Service Customer Care Representative Job Responsibilities?

• Respond to customer inquiries and complaints in a professional manner
• Provide accurate information about products and services
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