Service Admin Jobs in Arkansas

Requires independent judgment, good organizational, multi-tasking, problem solving and time management skills.

Primary responsibilities will be to respond to inquiries via phone, tickets and chat.

Research appropriate solutions and work with necessary parties, such as Human Resources, HRIS, Payroll, Benefits and IT team to resolve issues.

Performs data entry in a variety of Human Resources software such as Workday, iCIMS, and Costpoint.

Proficient computer skills with the ability to learn new software.

Excellent verbal and written communication skills.

Demonstrated ability with ServiceNow case, incident, change, problem, request, CMDB and knowledge management applications.

Experience in configuring and troubleshooting CSM Modules specific to customer poral, catalog items and case management workflows.

Experience in API integration and IT management

Understand how ServiceNow can enable the client to become more efficient and configure the platform to achieve measurable benefits.

Working closely with IT and business partners to configure and improve core platform capabilities in accordance with ITIL best practices.

HS diploma and 5 years of experience or BS in Computer Science support and 3 years of experience with Service now.