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Senior technical Support Analyst Jobs in Texas

Senior Technical Support Specialist
By Skedulo At Austin, TX, United States
Provide extensive knowledge and experience in the product to resolve issues when liaising with customers and internal team members
Administer ticket management systems and support focused tools (Zendesk, and logging tools)
Lead and promote incident and problem management processes including Post Incident Reviews and ITIL methodologies
Act as a liaison between product management, CX, and the customer
Proven ability to learn new products, develop technical knowledge, and apply new skills in a high paced environment
Help minimize customer churn through education, support, coaching and influencing
Senior Technical Support Analyst
By SCHWAN'S At , Pasadena, 77506, Tx
Support and mentorship from team members who are authentic, good-natured and highly skilled.
Competitive wages, incentive pay and a comprehensive package of benefits.
Under general supervision, this person installs, configures, and maintains operating system workstations and servers in support of business processing requirements.
Creates maintains and manages all desktop and laptop integrated software images including the re-engineering integration and validation of new software.
Manages the image releases with external equipment suppliers.
Opportunities for career growth with a well-established food company.
Technical Support Analyst Jobs
By Doyon, Limited At Plano, TX, United States
Performs more complex tasks (directly supervised or manager approved) to gain experience or to assist with real-time support needs
Learn licensing levels to include subscription offerings
Contribute to team goals such as SLA requirements, resolution, and Client satisfaction
2+ years of relevant experience in a technical help desk environment preferred
Certifications are beneficial but not required. Desired certifications/examinations include CompTIA A+, CompTIA Network+, MCP/MCDST/MCSA (such as Exam 70-697 Configuring Windows devices)
Applicants subject to government security investigations and must meet eligibility requirements related to the clearance process
Technical Support Analyst Jobs
By Tommy Bahama At , Seattle, Wa $22 - $29 an hour
CompTIA A+ certification or comparable experience required
For more benefit related information please click HERE.
1+ years’ experience working with computer hardware and software in a Microsoft-networked computer environment. Experience working with a Macintosh a plus.
Manage and prioritize multiple tasks under pressure.
Excellent phone and e-mail etiquette and customer service skills.
Strong hardware trouble shooting skills.

Are you an experienced Senior Technical Support Analyst looking for a new challenge? We are looking for a motivated individual to join our team and provide technical support to our customers. You will be responsible for troubleshooting and resolving customer issues, as well as providing guidance and advice on technical matters. If you have a passion for technology and a desire to help others, this could be the perfect job for you!

What is Senior technical Support Analyst Skills Required?

• Strong technical knowledge in computer hardware, software, and networking
• Excellent problem-solving and troubleshooting skills
• Ability to work independently and as part of a team
• Excellent communication and customer service skills
• Ability to work in a fast-paced environment
• Ability to prioritize tasks and manage time effectively

What is Senior technical Support Analyst Qualifications?

• Bachelor’s degree in computer science, information technology, or related field
• 5+ years of experience in technical support
• A+ certification or equivalent
• Microsoft Certified Professional (MCP) certification
• Experience with Windows and Linux operating systems

What is Senior technical Support Analyst Knowledge?

• Knowledge of computer hardware, software, and networking
• Knowledge of customer service principles and practices
• Knowledge of troubleshooting techniques
• Knowledge of database management systems
• Knowledge of system security principles

What is Senior technical Support Analyst Experience?

• Experience in providing technical support
• Experience in troubleshooting hardware and software issues
• Experience in customer service
• Experience in working with databases

What is Senior technical Support Analyst Responsibilities?

• Provide technical support to customers via phone, email, and chat
• Troubleshoot hardware and software issues
• Diagnose and resolve technical issues
• Assist customers with installation and configuration of