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Senior Service Delivery Manager Jobs

Senior Service Manager ($80,300.00-$119,900.00)
By Apartments - On-Site (Apt OnSite) At , Irvine, 92612 $80,300 - $119,900 a year
Ensure all safety, technical, and management training is initiated and delivered to the maintenance team.
Maintain awareness and support the Company’s energy and water management initiatives.
Previous Service Manager experience required.
Minimum Qualifications / Other Expectations:
Ensures the condition and quality of the communities meet the Irvine Company standards at all times.
Implement efficient methods and schedules that allow for proper preventive maintenance of the community.
Senior Service Manager Jobs
By Gables Residential At , Denver, 80209, Co $28 - $44 an hour
Experienced in supervising a team while completing the building and annual unit inspections to comply with local regulations.
Organized and punctual, you are comfortable collaborating with the General Manager to set expectations and meet deadlines.
3-5 years’ experience working in apartment maintenance
EPA Certification Type I and II
Award-winning training program that supports career growth through associate development and additional certifications.
Compensation: $28.00-$44.00 hourly plus bonuses and health/retirement benefits An
Senior Service Delivery Manager
By Precision Recruiting Solutions Group® At Pittsburgh, PA, United States
EDUCATION, EXPERIENCE, AND SKILL REQUIREMENTS
Experience with ITIL or other service management frameworks
Responsible for the delivery, management, and improvement of IT services to support business and meet employee needs
Lead the development, implementation, sustainment, and continuous improvement of IT Service Management (ITSM) processes
Ensure that the portfolio of services offered meets internal customer needs and achieves intended business outcomes.
Proactively manage vendors to ensure integration and monitoring of external services performed
Senior Associate Delivery Manager
By DraftKings Inc. At Boston, MA, United States
3+ years of experience in project management or scrum/agile practices
Strong problem solving and stakeholder management skills
Coordinate with Release Managers to ensure compliance with regulatory requirements and maintain expected cadence
Translate product requirements into ticket-level acceptance criteria with clear and detailed user stories
Experience leading engineering teams and guiding technology roadmaps
Excellent verbal and written communication skills
Senior Relationship Manager, Collections Service Delivery
By SoFi At Charlotte, NC, United States
Excellent organizational and time management skills
Knowledge of bankruptcy and probate receivables management
Lead/partner with vendors to achieve performance targets, manage overall quality and customer experience, and continuously drive process improvements
Perform all other duties as assigned by management
5+ years’ experience in student loans operations with strong knowledge of collections
5+ years’ experience managing complex vendor relationships
Senior Relationship Manager, Collections Service Delivery
By SoFi At Claymont, DE, United States
Excellent organizational and time management skills
Knowledge of bankruptcy and probate receivables management
Lead/partner with vendors to achieve performance targets, manage overall quality and customer experience, and continuously drive process improvements
Perform all other duties as assigned by management
5+ years’ experience in student loans operations with strong knowledge of collections
5+ years’ experience managing complex vendor relationships
Senior Service Delivery Manager
By bswift At Chicago, IL, United States
Project management skills; and ability to interact with all levels of a clients organization
Creating Benefits Class Matrix, Requirements, Rates, Permissions, Field Options, Site Text and Implementation Questions Log with client (including client sign-off)
4+ years of project management
A Bachelor’s Degree from a four-Year College or university; or equivalent combination of education and experience.
Directly manage their assigned client relationship(s); ensure delivery quality and timeliness
Configuring system as needed for annual benefit program changes/acquisitions
Service Delivery Manager Jobs
By HCLTech At Redmond, WA, United States
• Prior experience managing both onsite and remote teams
• Analytical skills, including structured problem solving • Sense of ownership including understanding sense of urgency
Location: Redmond, WA - onsite
• Willing to work onsite in Redmond, WA
• Building formal teams and task teams.
• Fluency with Office Tools - Excel, PowerPoint and Word
Service Delivery Manager Jobs
By Noontide Service Corporation At United States
Strong business acumen in project planning and management
Bachelor's Degree or equivalent experience
Strong verbal, written, and organizational skills
Update relevant stakeholders or team members on the project progress
Coach and support project team members with tasks you assign them
Senior Service Manager Jobs
By OneWeb At United States
Become an integral part of the OneWeb Service Management Team
Implement a governance framework that you know from vast experience will support both the Distribution Partner and OneWeb’s requirements
Provide KPI and SLA management across your nominated Distribution Partner portfolios as per definition in the contract
Drive Customer Experience to the stars
Work with both internal stakeholders and our Distribution Partners to create a customer experience model
Manage the customer satisfaction program & embrace continual service improvement
Senior Service Delivery Manager
By Pure Storage At United States
Develop a technical understanding of Pure products, service offerings and known issues to help drive proactive/reactive and effective incident management. .
Leadership - Provide guidance, mentorship, and the benefit of their experience to managers, team leads, coaches, and other direct reports.
Work with senior management and management peers to develop strategies and execution plans for support delivery, and future service differentiation.
Negotiation and persuasion - Collaborate with peers and senior management on talent identification and development guidelines.
Fully understand and be able to effectively communicate the state of the business to senior management.
Responsible for delivering our Technical Services presentations to customers and prospects, delivering Root Cause Analysis RCAs remote/in person.
Manager, Service Delivery Jobs
By Loadsmart At United States
Understand service delivery requirements and expectations to drive consistent execution that meets SLA’s
Managed the performance of clients core carriers and regularly communicate.
5+ years of experience in logistics or supply chain operations
Experience with strategic planning and operational excellence in the logistics space
Experience working within a collaborative, large-scale team overseeing enterprise clients.
Due to position requirements, this position cannot be performed in New York City or the states of Colorado, Washington, or California.
Senior Delivery Manager Jobs
By CMK Resources, Inc. At United States
Managed resources that have reported to you
Technically competent having worked in the IT field
Reaches out and makes a cross team effort.
Senior Manager, Credit Card Member Service Delivery
By SoFi At Cottonwood Heights, UT, United States
5+ years of experience in credit card operations, project management, or related field.
Excellent project management skills, including the ability to develop and maintain project plans, status reports, and timelines.
Experience with budget management and unit cost economics
Knowledge of workforce management and capacity planning
Excellent time and project management skills with an ability to work collaboratively in a fast-paced environment
Strong knowledge of credit card processing systems, regulatory requirements, and industry best practices.
Senior Manager, Credit Card Member Service Delivery
By SoFi At Charlotte, NC, United States
5+ years of experience in credit card operations, project management, or related field.
Excellent project management skills, including the ability to develop and maintain project plans, status reports, and timelines.
Experience with budget management and unit cost economics
Knowledge of workforce management and capacity planning
Excellent time and project management skills with an ability to work collaboratively in a fast-paced environment
Strong knowledge of credit card processing systems, regulatory requirements, and industry best practices.
Senior Manager, Credit Card Member Service Delivery
By SoFi At Jacksonville, FL, United States
5+ years of experience in credit card operations, project management, or related field.
Excellent project management skills, including the ability to develop and maintain project plans, status reports, and timelines.
Experience with budget management and unit cost economics
Knowledge of workforce management and capacity planning
Excellent time and project management skills with an ability to work collaboratively in a fast-paced environment
Strong knowledge of credit card processing systems, regulatory requirements, and industry best practices.
Senior Manager, Credit Card Member Service Delivery
By SoFi At Claymont, DE, United States
5+ years of experience in credit card operations, project management, or related field.
Excellent project management skills, including the ability to develop and maintain project plans, status reports, and timelines.
Experience with budget management and unit cost economics
Knowledge of workforce management and capacity planning
Excellent time and project management skills with an ability to work collaboratively in a fast-paced environment
Strong knowledge of credit card processing systems, regulatory requirements, and industry best practices.
Senior Service Delivery Manager
By Storm4 At Charlotte Metro, United States
· Project Management Experience with relevant qualifications (e.g. PMP, Prince2) as a preference
· Service management certification e.g., ITIL Practitioner or ITIL Life cycles (minimum service operations)
· Minimum if 4-years’ experience in a Customer Service Management position
Constantly growing your knowledge of our products and network, for the benefit of one’s growth and our customer
· Good understanding of project delivery cycle and service management
Senior Service Delivery Manager ⚡

Are you an experienced Senior Service Delivery Manager looking for a new challenge? We are looking for an innovative and driven individual to join our team and lead our service delivery operations. You will be responsible for ensuring that our services are delivered on time and to the highest quality standards. If you have a passion for customer service and a commitment to excellence, we want to hear from you!

Overview:

A Senior Service Delivery Manager is responsible for overseeing the delivery of services to customers. They are responsible for ensuring that customer service standards are met, that customer satisfaction is maintained, and that customer service issues are resolved in a timely and efficient manner. They must also ensure that service delivery processes are efficient and cost-effective.

How To Become an Senior Service Delivery Manager:

To become a Senior Service Delivery Manager, you will need to have a combination of education, experience, and skills. A bachelor’s degree in business, management, or a related field is typically required. You should also have several years of experience in customer service, project management, or a related field. Additionally, you should have strong communication, problem-solving, and organizational skills.

Senior Service Delivery Manager Skills:

• Excellent customer service skills
• Strong communication and interpersonal skills
• Ability to manage multiple projects simultaneously
• Excellent problem-solving skills
• Ability to work independently and as part of a team
• Knowledge of service delivery processes
• Knowledge of customer service standards
• Ability to work under pressure
• Knowledge of project management principles

What is Senior Service Delivery Manager Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of service delivery processes
• Knowledge of project management principles
• Knowledge of customer service standards
• Knowledge of customer service software
• Knowledge of customer relationship management (CRM) systems
• Knowledge of data analysis and reporting tools

What is Senior Service Delivery Manager Responsibilities?

• Oversee the delivery of services to customers
• Ensure customer service standards are met
• Monitor customer satisfaction levels
• Resolve customer service issues in a timely and efficient manner
• Develop and implement service delivery processes
• Monitor service delivery processes for efficiency and cost-effectiveness
• Develop and implement customer service policies and procedures
• Train and mentor customer service staff
• Monitor customer service staff performance

What is Senior Service Delivery Manager Experience?

• Previous experience in customer service, project management, or a related field
• Previous experience in a managerial role
• Previous experience in developing and implementing service delivery processes
• Previous experience in developing and implementing customer service policies and procedures
• Previous experience in training and mentoring customer service staff

What is Senior Service Delivery Manager Qualifications?

• Bachelor’s degree in business, management, or a related field
• Several years of experience in customer service, project management, or a related field
• Strong communication, problem-solving, and organizational skills

Senior Service Delivery Manager Education:

• Bachelor’s degree in business, management, or a related field
• Professional certifications in customer service, project management, or a related field

Tools to Help Senior Service Delivery Manager Work Better:

• Customer service software
• Customer relationship management (CRM) systems
• Data analysis and reporting tools
• Project management software
• Collaboration tools

Good Tips to Help Senior Service Delivery Manager Do More Effectively:

• Develop and implement customer service policies and procedures
• Monitor customer service staff performance
• Develop and implement service delivery processes
• Monitor customer satisfaction levels
• Resolve customer service issues in a timely and efficient manner
• Train and mentor customer service staff
• Monitor service delivery processes for efficiency and cost-effectiveness

Common Senior Service Delivery Manager Interview Questions:

• What experience do you have in customer service?
• What experience do you have in project management?
• How would you handle a customer service issue?
• What customer service policies and procedures have you developed and implemented?
• How do you ensure customer satisfaction levels are maintained?
• How do you ensure service delivery processes are efficient and cost-effective?