Senior Director, Disputes & Payments
By Upwork At Massachusetts, United States
Progressive people management, with experience building and developing high-performing teams.
Hire, and develop a varied, globally-based team, including managers and ICs and communicate mission and goals with transparency
Experience leading dispute mediation and escalation support teams, preferably in the two-sided marketplace/payments/FinTech space.
Experience building and following new and often innovative strategies that directly connect important initiatives to measurable results.
Define roadmap strategies and plans including measurable outcomes that may be incorporated into annual Operating Plans.
You will own operational relationships with external payment partners; ensure accountability for any contractual clauses about support procedures and expectations.