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Senior Manager Customer Solutions Jobs in New York

Senior Manager, Solutions Delivery
By Shake Shack At New York, United States
Proven experience in managing software delivery projects from initiation to completion, utilizing project management methodologies such as Agile or Waterfall
Experience working with project management and communication tools like Jira, SmartSheet, Excel, and Powerpoint
Manage, mentor, and build a team of FTEs and vendor resources to achieve business and personal career goals.
Experience in effort sizing for work and ability to understand the technical dependencies and mitigating business risks.
Experience in leading technical conversations with third party partners and no be completely dependent on Architects or developers.
Hands-on experience in leading result- oriented Software Delivery execution through a multi- geography team (60+) using Agile methodologies for digital programs.
Sr. Customer Solutions Manager
By Entrust At New York, United States
Strong project management skills, PMP and/or SCRUM/Agile, SAFe certified.
Experience with PKI (Public Key Infrastructure), SSL, data encryption, multi-cloud security, identity and access management, and establishing a Zero Trust approach.
Existing technical certifications preferred, with ongoing expectation of continuing education and technical certification programs
Certified Information Systems Security Professional (CISSP), CompTIA Security+, Certified Information Security Manager (CISM), Certified Ethical Hacker (CEH), or other security certifications.
Ability to travel 30% as needed, role is remote.
AWS, GCP, Azure or other cloud certifications
Senior Associate, Sales Strategy & Operations, Google Customer Solutions
By Google At New York, NY, United States
Bachelor's degree or equivalent practical experience.
2 years of experience working with executive stakeholders.
2 years of experience developing business strategies or managing cross-functional initiatives.
2 years of experience generating insights from analysis on large data sets to drive business decisions.
Experience collaborating with multiple stakeholders across organizational boundaries.
Experience in advertising, consultative sales, business development, or a digital media environment for a complex organization.
Senior Customer Success Manager – Sales Solutions
By LinkedIn At New York, NY, United States
5+ years of experience in any of the following: Customer Success, Account Management/Sales, Consulting, Product Training and Enablement, Project Management, or Change Management
Sales, account management, product enablement and/or sales effectiveness experience
Proficient organization, project management, and time management skills
Develops and helps customer drive change management principles and processes to support transitioning to new processes, tools, or initiatives related to LinkedIn products and solutions.
Proficient interpersonal skills, demonstrated by the ability to build authentic business relationships and effectively manage relational challenges
Proficient verbal and written communication skills, including expertise in presenting to both small and large remote audiences 
Senior Manager/Director, Solutions Engineer
By ArcSpan At New York City Metropolitan Area, United States
Deep operational experience of DMP/CDP or other audience management solutions, as well as experience with publisher ad servers and programmatic stacks
Communication skills: ability to read, analyze and effectively present information to top management and public groups
Experience writing technical requirements, ideally for data science and engineering teams
BS / BA degree or equivalent experience
Minimum 5 years of professional experience and 3+ years of relevant work experience across media and/or technology organizations
We are seeking a collaborative, innovative Senior Manager/Director, Solutions Engineer to join our team!
Customer Solutions Manager - Remote | Wfh
By Get It Recruit - Healthcare At New York, NY, United States

Your Role Will Include As a Customer Success Manager, you will be responsible for facilitating the successful implementation and usage of cutting-edge satellite-derived data solutions for ...

Are you an experienced customer solutions professional looking for a new challenge? We are looking for a Senior Manager Customer Solutions to join our team and help us provide exceptional customer service. You will be responsible for developing and implementing customer solutions strategies to ensure customer satisfaction and loyalty. If you have a passion for customer service and a drive to succeed, this could be the perfect opportunity for you!

Overview The Senior Manager Customer Solutions is responsible for leading a team of customer service professionals to ensure customer satisfaction and loyalty. This role requires a deep understanding of customer service operations, customer service strategies, and customer service technologies. The Senior Manager Customer Solutions will be responsible for developing and implementing customer service strategies, managing customer service operations, and ensuring customer satisfaction. Detailed Job Description The Senior Manager Customer Solutions is responsible for leading a team of customer service professionals to ensure customer satisfaction and loyalty. This role requires a deep understanding of customer service operations, customer service strategies, and customer service technologies. The Senior Manager Customer Solutions will be responsible for developing and implementing customer service strategies, managing customer service operations, and ensuring customer satisfaction. Job Skills Required
• Excellent customer service skills
• Excellent communication skills
• Ability to lead and motivate a team
• Ability to develop and implement customer service strategies
• Knowledge of customer service operations
• Knowledge of customer service technologies
• Ability to analyze customer feedback
• Ability to identify customer service trends
• Ability to troubleshoot customer service issues
Job Qualifications
• Bachelor’s degree in Business Administration, Management, or related field
• 5+ years of experience in customer service management
• Proven track record of leading customer service teams
• Knowledge of customer service operations and technologies
• Excellent communication and customer service skills
Job Knowledge
• Knowledge of customer service operations and technologies
• Knowledge of customer service strategies
• Knowledge of customer service trends
• Knowledge of customer service metrics
Job Experience
• 5+ years of experience in customer service management
• Proven track record of leading customer service teams
Job Responsibilities
• Develop and implement customer service strategies
• Manage customer service operations
• Ensure customer satisfaction
• Analyze customer feedback
• Identify customer service trends
• Troubleshoot customer service issues
• Lead and motivate customer service teams