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Senior Customer Experience Analyst Jobs

Senior Manager, Customer Experience
By DoorDash At Miami, FL, United States
You have 7+ years of experience in management consulting, technology, startup, or a related field
Produce, dig into and use data and insights to identify opportunities to improve speed, quality, effectiveness, and customer experience
You want to do right by our customers to provide a scalable, outstanding customer experience
Partner with support and company-level leadership to guide priority projects
At your core, you're a problem solver, able to solve new problems with new solutions
You stay oriented to the goal you're trying to achieve and act with urgency to achieve it
Senior Manager, Customer Experience
By DoorDash At Washington, DC, United States
You have 7+ years of experience in management consulting, technology, startup, or a related field
Produce, dig into and use data and insights to identify opportunities to improve speed, quality, effectiveness, and customer experience
You want to do right by our customers to provide a scalable, outstanding customer experience
Partner with support and company-level leadership to guide priority projects
At your core, you're a problem solver, able to solve new problems with new solutions
You stay oriented to the goal you're trying to achieve and act with urgency to achieve it
Workforce Analyst, Customer Experience
By Crunchyroll At Culver City, CA, United States
4+ years of experience as a Workforce Analyst with global responsibilities
Demonstrated experience sharing data and trend analysis, concerns regarding performance, action plans, and solutions to senior level executives
Collaborate with managers to ensure that staffing levels meet our needs
Proficient in Excel (can perform complex functions) and other data analysis tools.
Enthusiasm for customer service and understanding process pain points
Analyze and interpret workforce data to identify trends and patterns
Customer Experience Analyst Jobs
By Netspend At Austin, TX, United States
Perform other work-related tasks and/or projects assigned by management as needed.
2+ Years’ work experience in customer service or related field
Excellent oral, written, and interpersonal communication skills
Strong MS Office, Internet, and email skills
Working knowledge of Netspend systems
Consistently think outside the box and make sound judgment calls to resolve complaints.
Shopper Experience Senior Analyst (Remote)
By The Clorox Company At Boston, MA, United States
Previous experience with interpreting shopper data to develop business strategies
Marketing, Consumer and Shopper knowledge
1-3 years of CPG Brand Marketing or Customer Marketing
In this role, you will:
At Clorox, we have a
Senior Manager Of Customer Experience
By Sakari At United States
Previous people management experience with a remote workforce.
Hire, train and lead the remotely based Customer Support and Customer Success Management teams.
Manage the creation and updates of Knowledge Base resources for internal and external stakeholders.
Clearly and effectively translate Sakari leadership vision and strategy to support processes that deliver a world-class customer experience.
Experience with Software as a Service (SaaS) preferred.
Excellent communication skills, fluent in English (written and spoken).
Senior Manager, Customer Experience - Reservations
By American Airlines At Phoenix, AZ, United States
Directs and coordinates department activities through subordinate Customer Care Managers (CCMs) and Managers, Customer Experience – Reservations
Ability to lead management, non-management, large and contract labor work groups
Assigns or delegates responsibility for specified work or functional activities and disseminates policy to CCMs and/or Managers
Bachelor's degree or equivalent experience/training
7 years of related work experience
Knowledge of AA policies and procedures
Customer Experience Data Analyst
By Caterpillar Inc. At Chicago, IL, United States
Execution: Strong project management abilities.
Exceptional organization, project management and change management success.
Partner with Customer Experience Insights partners to analyze survey results and generate key insights, recommendations, and action plans.
5+ years of marketing experience in a large, matrixed organization
3+ years supporting or participating in customer experience (CX) transformation initiatives and data analytics
Certifications or trainings in CX best-practices.
Senior Customer Analyst Jobs
By Kellogg Company At California, United States
Proficiency in Microsoft Office applications, including advanced expertise in Excel and experience building PowerPoint presentations
Ability to manage multiple and sometimes conflicting priorities, extended work schedules and specific time constraints
Demonstrated ability to learn new systems quickly
The ability to travel up to 10-20% of the time but may vary depending on location of residency.
HERE’S A TASTE OF WHAT YOU’LL BE DOING
Senior Bi Analyst, Customer Experience
By Toast At Boston, MA, United States
Experience with Python (Pandas, NumPy, etc)
Experience with data engineering and ability to navigate new data sources
Exceptional communication and interpersonal skills amongst a range of audiences
Influence decisions by understanding the big picture combined with providing underlying deep analysis
Requires a deep understanding of our SQL table infrastructure, as well as strong business acumen to understand operating metrics
Proactively and reactively develop and address business questions through independent investigation / data forensics
Senior Project Manager, Customer Experience
By Alma At United States
5+ years of relevant project management experience working directly with CX, product, engineering, and operational teams
Extensive experience with project management tools (Asana preferred but not required), building out project management templates and cross-functional workflows within tools
You’re a self-starter with a strong understanding of project management processes and practices
Build on quantitative data with qualitative data to report on contact driver trends and other customer experience insights
Extensive understanding and experience with CRM tools and CX metrics and processes; Zendesk experience is a-must.
You have experience managing vendors and negotiating contracts
Senior Director, Customer Experience & Support
By Glassdoor At San Francisco, CA, United States
Experience developing content for webinars and customer education, designing onboarding sequences and architecting Help Center content to educate customers
Lead strategic, cross-functional initiatives and play a leading role in defining the broader strategy for the customer experience organization
5+ years of advertising operations experience
Significant prior experience defining and implementing strategy for customer facing and operations heavy teams with a focus on efficiencies at scale
Demonstrated track record leading major projects or transformation initiatives, particularly those linked to the customer journey and improving the customer experience
Knowledge and expertise working with Salesforce, Salesforce Service Cloud and Gainsight
Senior Director, Customer Experience & Support
By Glassdoor At New York, NY, United States
Experience developing content for webinars and customer education, designing onboarding sequences and architecting Help Center content to educate customers
Lead strategic, cross-functional initiatives and play a leading role in defining the broader strategy for the customer experience organization
5+ years of advertising operations experience
Significant prior experience defining and implementing strategy for customer facing and operations heavy teams with a focus on efficiencies at scale
Demonstrated track record leading major projects or transformation initiatives, particularly those linked to the customer journey and improving the customer experience
Knowledge and expertise working with Salesforce, Salesforce Service Cloud and Gainsight
Senior Director, Customer Experience & Support
By Glassdoor At Chicago, IL, United States
Experience developing content for webinars and customer education, designing onboarding sequences and architecting Help Center content to educate customers
Lead strategic, cross-functional initiatives and play a leading role in defining the broader strategy for the customer experience organization
5+ years of advertising operations experience
Significant prior experience defining and implementing strategy for customer facing and operations heavy teams with a focus on efficiencies at scale
Demonstrated track record leading major projects or transformation initiatives, particularly those linked to the customer journey and improving the customer experience
Knowledge and expertise working with Salesforce, Salesforce Service Cloud and Gainsight
Senior Customer Experience Manager [Marketplace]
By Upwork At Montana, United States
Experience facilitating cross-functional team discussions, including well-developed negotiation skills and ability to provide direction while not having direct authority
Certified Customer Experience Professional (CCXP)
Strategic agility: digest, analyze and action our customer data to drive change within our Marketplace while maintaining flexibility and focus
Group facilitation: facilitate and guide groups to share insights, identify customer issues and opportunities, and engage in co-creation of solutions
Amplify the Voice of the Customer: passionate advocate who relentlessly ensures our customers are heard throughout the Marketplace business unit
Closed-Loop methodologies: Educate and empower Marketplace teams to close-the-loop with our users, including issue resolution, prevention, and communication
Senior Customer Experience Manager [Marketplace]
By Upwork At Washington, United States
Experience facilitating cross-functional team discussions, including well-developed negotiation skills and ability to provide direction while not having direct authority
Certified Customer Experience Professional (CCXP)
Strategic agility: digest, analyze and action our customer data to drive change within our Marketplace while maintaining flexibility and focus
Group facilitation: facilitate and guide groups to share insights, identify customer issues and opportunities, and engage in co-creation of solutions
Amplify the Voice of the Customer: passionate advocate who relentlessly ensures our customers are heard throughout the Marketplace business unit
Closed-Loop methodologies: Educate and empower Marketplace teams to close-the-loop with our users, including issue resolution, prevention, and communication
Senior Customer Experience Manager [Marketplace]
By Upwork At Maryland, United States
Experience facilitating cross-functional team discussions, including well-developed negotiation skills and ability to provide direction while not having direct authority
Certified Customer Experience Professional (CCXP)
Strategic agility: digest, analyze and action our customer data to drive change within our Marketplace while maintaining flexibility and focus
Group facilitation: facilitate and guide groups to share insights, identify customer issues and opportunities, and engage in co-creation of solutions
Amplify the Voice of the Customer: passionate advocate who relentlessly ensures our customers are heard throughout the Marketplace business unit
Closed-Loop methodologies: Educate and empower Marketplace teams to close-the-loop with our users, including issue resolution, prevention, and communication
Senior Customer Experience Manager [Marketplace]
By Upwork At Tennessee, United States
Experience facilitating cross-functional team discussions, including well-developed negotiation skills and ability to provide direction while not having direct authority
Certified Customer Experience Professional (CCXP)
Strategic agility: digest, analyze and action our customer data to drive change within our Marketplace while maintaining flexibility and focus
Group facilitation: facilitate and guide groups to share insights, identify customer issues and opportunities, and engage in co-creation of solutions
Amplify the Voice of the Customer: passionate advocate who relentlessly ensures our customers are heard throughout the Marketplace business unit
Closed-Loop methodologies: Educate and empower Marketplace teams to close-the-loop with our users, including issue resolution, prevention, and communication
Senior Customer Experience Manager [Marketplace]
By Upwork At Michigan, United States
Experience facilitating cross-functional team discussions, including well-developed negotiation skills and ability to provide direction while not having direct authority
Certified Customer Experience Professional (CCXP)
Strategic agility: digest, analyze and action our customer data to drive change within our Marketplace while maintaining flexibility and focus
Group facilitation: facilitate and guide groups to share insights, identify customer issues and opportunities, and engage in co-creation of solutions
Amplify the Voice of the Customer: passionate advocate who relentlessly ensures our customers are heard throughout the Marketplace business unit
Closed-Loop methodologies: Educate and empower Marketplace teams to close-the-loop with our users, including issue resolution, prevention, and communication
Senior Customer Experience Manager [Marketplace]
By Upwork At Pennsylvania, United States
Experience facilitating cross-functional team discussions, including well-developed negotiation skills and ability to provide direction while not having direct authority
Certified Customer Experience Professional (CCXP)
Strategic agility: digest, analyze and action our customer data to drive change within our Marketplace while maintaining flexibility and focus
Group facilitation: facilitate and guide groups to share insights, identify customer issues and opportunities, and engage in co-creation of solutions
Amplify the Voice of the Customer: passionate advocate who relentlessly ensures our customers are heard throughout the Marketplace business unit
Closed-Loop methodologies: Educate and empower Marketplace teams to close-the-loop with our users, including issue resolution, prevention, and communication

Are you looking for an exciting opportunity to use your customer service experience to make a real impact? We are looking for a Senior Customer Experience Analyst to join our team and help us create an exceptional customer experience. You will be responsible for analyzing customer feedback, identifying areas of improvement, and developing strategies to ensure customer satisfaction. If you are passionate about customer service and have a knack for problem-solving, this is the perfect job for you!

Overview The Senior Customer Experience Analyst is responsible for developing and executing customer experience strategies to improve customer satisfaction and loyalty. They will analyze customer feedback, identify areas of improvement, and develop initiatives to improve customer experience. They will also work with other departments to ensure customer experience initiatives are implemented effectively. Detailed Job Description The Senior Customer Experience Analyst will be responsible for developing and executing customer experience strategies to improve customer satisfaction and loyalty. They will analyze customer feedback, identify areas of improvement, and develop initiatives to improve customer experience. They will also work with other departments to ensure customer experience initiatives are implemented effectively.

The Senior Customer Experience Analyst will be responsible for:

• Analyzing customer feedback to identify areas of improvement
• Developing customer experience initiatives to improve customer satisfaction and loyalty
• Working with other departments to ensure customer experience initiatives are implemented effectively
• Developing customer experience metrics and reporting on customer experience performance
• Identifying customer experience trends and providing insights to other departments
• Developing customer experience training materials and conducting customer experience training
• Developing customer experience strategies to improve customer satisfaction and loyalty
Job Skills Required
• Excellent analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Ability to manage multiple projects and prioritize tasks
• Knowledge of customer experience best practices
• Knowledge of customer feedback analysis tools
Job Qualifications
• Bachelor’s degree in Business, Marketing, or related field
• 5+ years of experience in customer experience, customer service, or related field
• Experience with customer feedback analysis tools
• Experience with customer experience best practices
Job Knowledge
• Knowledge of customer experience best practices
• Knowledge of customer feedback analysis tools
• Knowledge of customer service and customer experience strategies
Job Experience
• 5+ years of experience in customer experience, customer service, or related field
• Experience with customer feedback analysis tools
• Experience with customer experience best practices
Job Responsibilities
• Analyze customer feedback to identify areas of improvement
• Develop customer experience initiatives to improve customer satisfaction and loyalty
• Work with other departments to ensure customer experience initiatives are implemented effectively
• Develop customer experience metrics and reporting on customer experience performance
• Identify customer experience trends and provide insights to other departments
• Develop customer experience training materials and conduct customer experience training
• Develop customer experience strategies to improve