Senior Coordinator Of Training And Development Jobs in Arkansas

Collaborate with Training and Development Manager to train BPO team on new processes, as well as provide updates to existing processes

3+ years experience developing training materials (BPO preferred)

3+ years experience with payer enrollment, licensing, or credentialing processes

Develop training materials for new processes and update existing materials with new content

Monitor BPO agents for SOP adherence and determine where further instruction is needed

Identify opportunities for quality improvement and provide training & support and/or modify workflows to help the team succeed