Senior Director, Cx Operations – Disputes & Payments
By Upwork At Pennsylvania, United States
Progressive people management, with experience building and developing high-performing teams.
Hire, and develop a varied, globally-based team, including managers and ICs and communicate mission and goals with transparency
Experience leading dispute mediation and escalation support teams, preferably in the two-sided marketplace/payments/FinTech space.
Experience building and following new and often innovative strategies that directly connect important initiatives to measurable results.
Define roadmap strategies and plans including measurable outcomes that may be incorporated into annual Operating Plans.
You will own operational relationships with external payment partners; ensure accountability for any contractual clauses about support procedures and expectations.
Urbn Senior Analyst, Payments Technology
By URBN (Urban Outfitters, Anthropologie Group, Free People & Nuuly) At Philadelphia, PA, United States
Manage relationships for various technology providers within the Payment domain
Ensure compliance with external Payment regulations and requirements
Research payment-impacting or payment-adjacent incidents or issues and engage & manage appropriate teams for resolution
Navigational knowledge of Linux and SQL
Comfortable in a fast-paced environment and flexible with day-to-day job responsibilities
Experience with Jira and Confluence