Director, Digital Retail Experience Innovation Accelerator

Now Brewing – director, Digital Retail Experience Innovation Accelerators! #tobeapartner
From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others.
This job contributes to Starbucks success by leading a multi-faceted design research team embedded in the Starbucks Digital Retail Experience organization. This team will always partner with the applicable Business Units within Digital Retail Experience. Three main remits arms to: 1) Future cast against emerging trends to see where Starbucks could and should have enduring impact. 2) Apply human-centered design into our digital product development strategy and bring business ideas or problems into customer and store partner accretive solutions. 3) Partner with our Starbucks Technology team to ‘build to learn’ and bring early-stage customer or store partner experiences into live environment testing.
To help us continue our mission, we are looking for a director to join the team. In this role you will lead the team, advocate for the customer and/or store partner, balance quantitative data with qualitative design direction, and effectively navigate ambiguous problem spaces.
As a director, Digital Retail Experience Innovation Accelerator, you will…

• Contribute to Starbucks future growth, by leading a team of human-centered design experts to understand customers, generate new offerings and rapidly experiment new ideas.
• Create a sustainable, best in class process for Starbucks digital innovation
• Work alongside a variety of Starbucks design experts and leaders to drive customer or store partner accretive change

We’d Love To Hear From People With

• Experience navigating and collaborating with interdisciplinary teams.
• Demonstrated ability to use digital analytics, customer feedback, user experience research, and other qualitative and quantitative metrics to inform product planning and prioritization. (3 years)
• Experience in related methodologies such as Systems Thinking, Continuous Improvement, and Agile. (5 years)
• A proven ability to work in a fast-paced environment with shifting priorities, while managing tactical deliverables and meeting deadlines
• A Bachelor's degree in business, design, innovation management or related field. A Master’s degree in business, product design, or related field is strongly preferred.
• Excellent storytelling, writing, and presentation skills.
• Advanced proficiency in design thinking, service design, design research, and/or interaction design disciplines, ideally in a consulting/agency environment. (5-10 years)
• Strong facilitation skills, comfortable in a consulting environment with senior-level participants.
• Ability to lead a team and develop a team of design experts

From free coffee to competitive pay, Starbucks is proud to offer a comprehensive compensation and benefits package to our eligible part-time and full-time partners. Benefits include 100% tuition coverage through our Starbucks College Achievement Plan, health coverage with a variety of plans to choose from, and stock & savings programs like our equity reward program, Bean Stock. What’s more, Starbucks offers flexible scheduling and opportunities for paid time off. Visit starbucksbenefits.com for details.
If you live in the greater Seattle area, we offer a flexible workplace that allows for hybrid work. Partners can work remotely up to two days per week.
The pay range for this position may be narrower than that displayed, depending on where the work is perfor.
Join us and be part of something bigger. Apply today!
font>
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at [email protected].