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Resolution Officer Jobs in Arkansas

Resolution Analyst Jobs
By CDK Global At United States
Updates management on potential issues. Makes recommendations on resolution and ways to prevent future issues, after root cause evaluation
Minimum 2 years of experience in a finance, customer service or collection, or contracting background
Resolves escalated client issues/disputes using problem solving skills
Knowledge of Oracle ERP system is a plus
Bilingual (English /French (Canada)) is a requirement
Researches issues which includes contacting internal CDK business groups to determine resolution
Claims Resolution Coordinator Jobs
By GAIUS Networks (Flipped.ai) At United States
Answercustomer service lines as necessary and responds toprovider inquiries either byphone, email,or in person regardingclaims-related questions.
Reviews, researches, and workswith various departments to resolve complex providerinquiries, appeals, and grievances.
ProcessesCIFs and adjustments as needed.
Writesand runsreports in Business Objects to obtain needed claim data.
Tracksand analyzesprovider trends with denials and CIFsto provide support toproviderswith an opportunity to improve.Distributesprovider scorecards.
Trackscomplaints, appeals, and grievances by the program. Reportsactivities on a quarterlybasis to IQI, PHC Compliance Coordinator,and Claims Director.
Claims Resolution Spec, Apd
By Liberty Mutual Insurance At United States
Reports coverage denials to manager.
General knowledge of contract language, including regulatory and policy differences, legal liability and general insurance policy coverage
Excellent oral, written and interpersonal communication skills, and the capacity to multi-task in a structured work environment, are required
Associates degree or equivalent training plus generally two or more year's auto non-injury claims handling experience
Requires frequent coverage research and analysis resulting in final coverage decision.
Negotiates coverage and liability decisions with insured, claimant, claimant carrier.

Are you looking for an exciting opportunity to help people resolve their disputes? We are looking for a Resolution Officer to join our team and help us provide a fair and efficient resolution process for our customers. As a Resolution Officer, you will be responsible for managing customer disputes, providing guidance and support to customers, and ensuring that all parties involved are satisfied with the outcome. If you have excellent problem-solving skills and a passion for helping people, this could be the perfect job for you!

Overview A Resolution Officer is responsible for resolving customer complaints and disputes in a timely and efficient manner. They are responsible for providing customer service and resolving customer issues in a professional and courteous manner. They must be able to identify and analyze customer complaints and disputes, and develop solutions that are satisfactory to both the customer and the company. Detailed Job Description A Resolution Officer is responsible for providing customer service and resolving customer complaints and disputes in a timely and efficient manner. They must be able to identify and analyze customer complaints and disputes, and develop solutions that are satisfactory to both the customer and the company. They must be able to communicate effectively with customers, both verbally and in writing. They must be able to work independently and as part of a team. They must be able to manage multiple tasks and prioritize work. Job Skills Required
• Excellent customer service skills
• Excellent communication skills
• Ability to analyze customer complaints and disputes
• Ability to develop solutions that are satisfactory to both the customer and the company
• Ability to work independently and as part of a team
• Ability to manage multiple tasks and prioritize work
• Knowledge of customer service principles and practices
Job Qualifications
• Bachelor’s degree in business, customer service, or related field
• Previous experience in customer service or dispute resolution
• Knowledge of customer service principles and practices
• Knowledge of dispute resolution techniques
• Ability to work independently and as part of a team
• Ability to manage multiple tasks and prioritize work
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of dispute resolution techniques
• Knowledge of applicable laws and regulations
• Knowledge of customer service software
Job Experience
• Previous experience in customer service or dispute resolution
• Previous experience in a customer service or dispute resolution role
Job Responsibilities
• Provide customer service and resolve customer complaints and disputes in a timely and efficient manner
• Identify and analyze customer complaints and disputes
• Develop solutions that are satisfactory to both the customer and the company
• Communicate effectively with customers, both verbally and in writing
• Manage multiple tasks and prioritize work
• Follow applicable laws and regulations
• Maintain customer service records and reports