Renewals Associate Jobs

Responsible for normal territory management activities which include: maintaining the common customer database, (CRM) and accurate forecasting.

Maintain a high level of knowledge of product lines

Meet or exceed each quarter's revenue quota

Ensure the highest possible renewal rate % and recurring revenue

Assist our customers to gain the most value out of their investments with Flexera

Proactively contact all customers with expiring support contracts

Proven track record in Account Management

Adeptly handling complex and dynamic requirements and deadlines with minimum impact on job responsibilities.

Strong interpersonal skills to include verbal and written communication.

Consistently exceed sales objectives within existing accounts.

Build & strengthen account relationships; Utilize retention strategies to retain existing customers.

Preparing and delivering effective account reviews & demonstrations to expand the use of our products within their business.

Understand customer needs and demonstrate account management capabilities to bring renewal to closure.

Communicate and effectively partner with Deal Desk, Sales Operations, Legal, Finance and Sales Management to navigate complex customer requests

2-5 years of experience with software/subscription renewals or account management - SaaS a plus

Excellent organizational and time-management skills. Detail oriented written and verbal communication skills.

Engage decision makers to identify customer requirements, budget, key stakeholders, approval processes, and uncover roadblocks to ensure on-time commitments.

Proficiency in contract negotiations, value selling, discovery, closing skills, and a consistent track record of quota achievement

Phenomenal attention to detail and time management skills

Other Knowledge, Skills, and Abilities

Manage a portion of SaaS renewals

Bachelor’s degree in Business, Communications or a technology discipline or possess equivalent work experience

2-3 years’ experience in a sales role managing fast-paced deal negotiations

Experience negotiating a new license deal using an existing customer base

Actively engage with key decision-makers to identify customer requirements and uncover roadblocks to ensure on-time commitments 

Build and maintain strong relationships with internal and external counterparts, and serve as a bridge between Sales, Finance, and Customer Success 

Participate in Customer Success Manager led business reviews, and lead Renewals Meetings as needed 

Experience working with mid-sized to large scale companies

Salesforce experience required, Gainsight a plus

Experienced in coordinating with cross functional teams to drive various objectives (quota, legal amendments, technical issues, etc.) 

Bachelor's Degree or equivalent work experience

Basic knowledge of insurance products

Strong written and verbal communication skills

Ability to establish and build healthy working relationships and partnerships with clients, vendors and peers

Analytical and problem solving mindset