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Remote Support Center Analyst I Jobs in Illinois

Support Analyst I Jobs
By The University of British Columbia At Campus, IL, United States
Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion
Assists users, both remotely and in-person, to diagnose and resolve problems, escalates when necessary, and documents problem status and action taken.
Maintains appropriate professional designations and up-to-date knowledge of current information technology techniques and tools.
Information Systems Knowledge (Intermediate – I):
Preforms preventive maintenance on IT and AV equipment to ensure quality assurance.
Installs new laptops, desktops, mobile devices, peripherals, software and A/V equipment.
Application Support Analyst I-Research Platforms (Remote/Hybrid) (2022-5465)
By Rush University Medical Center At Chicago, IL, United States

Job Title: Application Support Analyst I-Research Platforms (Remote/Hybrid) Department: I S Research Systems Shift: 1st Specialty: Analytics Job Number: 2022-5465 Date Posted: 12/22/2022 ...

Are you looking for an exciting opportunity to use your technical skills to help others? We are looking for a Remote Support Center Analyst I to join our team and provide technical assistance to our customers. You will be responsible for troubleshooting customer issues, providing technical advice, and resolving customer inquiries. If you have a passion for technology and a desire to help others, this is the perfect job for you!

Overview Remote Support Center Analyst I is a customer service role that provides technical support to customers via telephone, email, and other remote communication channels. The analyst is responsible for troubleshooting customer issues, providing technical advice, and escalating complex problems to higher-level support personnel. Detailed Job Description The Remote Support Center Analyst I is responsible for providing technical support to customers via telephone, email, and other remote communication channels. The analyst will troubleshoot customer issues, provide technical advice, and escalate complex problems to higher-level support personnel. The analyst will also be responsible for maintaining customer records, tracking customer inquiries, and providing feedback to customers. Job Skills Required
• Excellent customer service skills
• Excellent communication skills
• Knowledge of computer hardware and software
• Knowledge of network systems and protocols
• Ability to troubleshoot technical issues
• Ability to work independently and as part of a team
• Ability to work in a fast-paced environment
Job Qualifications
• High school diploma or equivalent
• 1+ years of customer service experience
• 1+ years of technical support experience
• Knowledge of computer hardware and software
• Knowledge of network systems and protocols
Job Knowledge
• Knowledge of computer hardware and software
• Knowledge of network systems and protocols
• Knowledge of customer service principles and practices
• Knowledge of troubleshooting techniques
Job Experience
• 1+ years of customer service experience
• 1+ years of technical support experience
• Experience with remote support tools and technologies
Job Responsibilities
• Provide technical support to customers via telephone, email, and other remote communication channels
• Troubleshoot customer issues and provide technical advice
• Escalate complex problems to higher-level support personnel
• Maintain customer records and track customer inquiries
• Provide feedback to customers on their inquiries
• Follow up with customers to ensure their issues have been resolved