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Remote Customer Support Analyst Jobs in New York

Customer Logistics Analyst Ii, Remote
By Church & Dwight At , Ewing, 08628
Process purchase orders in accordance with customer and C&D requirements
Demonstrates the ability to perform with limited supervision and with acute problem resolution skills
3-5+ years of related experience required
Knowledge of export shipping standards and regulations preferred
International hazardous shipping certification (IATA, IMDG) a plus
Knowledge of another language is a plus
Support Analyst (Remote) Jobs
By Updater At New York, NY, United States
Documenting and reporting - helping to create knowledge content and internal processes
3+ years' experience in Product Support for external customers
Experience at a SaaS company preferred
Experience working on smaller teams with multiple, competing priorities
Experience with Salesforce and JIRA
Fielding inbound contacts for escalations via phone and email
Director Of Customer Support, Movehq (Remote)
By MoveHQ At New York, NY, United States
Experience and knowledge of best practices in Voice of the Customer Programs
7+ years' experience in Customer Support, going 0-1 in a company with at least $50 million in revenue
Experience Implementing ServiceNow in the past
Experience working with SaaS products and technologies
Experience working with, and analyzing, customer data to ensure world class utilization metrics
Experience in a Contact Center environment (Calls, emails, texts, etc)
Customer Support Associate, Spanish/Portuguese (Remote)
By Squarespace At , New York, 10014, Ny
Identify isolated customer experiences and escalate important issues.
1+ years customer-facing experience required in a similar role (retail, hospitality, online support).
Retirement benefits with employer match
$100 per month remote Stipend
Respond to customer-submitted live chats and email in a timely manner
Queue-based, typing work will account for approximately 90% of the role.
Customer Support Specialist - Virtual/Remote
By Enumerate At New York, NY, United States

E numerate is looking for a Customer Support Specialist to join our team! Are you someone who loves being the go-to for questions or needs of c u s tomers ? Do you get excited about supporting a ...

Are you looking for an exciting opportunity to use your customer service skills to make a difference? We are looking for a Remote Customer Support Analyst to join our team and provide exceptional customer service to our clients. You will be responsible for responding to customer inquiries, troubleshooting technical issues, and providing solutions to customer problems. If you have a passion for helping people and a knack for problem-solving, this could be the perfect job for you!

A Remote Customer Support Analyst is responsible for providing technical assistance to customers via phone, email, or chat. They are responsible for troubleshooting customer issues, providing solutions, and ensuring customer satisfaction.

What is Remote Customer Support Analyst Job Skills Required?

• Excellent customer service skills
• Strong problem-solving and analytical skills
• Ability to work independently and in a team environment
• Knowledge of customer service software and tools
• Knowledge of customer service principles and practices
• Ability to handle customer complaints and inquiries
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment

What is Remote Customer Support Analyst Job Qualifications?

• Bachelor’s degree in a related field or equivalent experience
• At least two years of customer service experience
• Knowledge of customer service software and tools
• Knowledge of customer service principles and practices
• Ability to handle customer complaints and inquiries

What is Remote Customer Support Analyst Job Knowledge?

• Knowledge of customer service software and tools
• Knowledge of customer service principles and practices
• Knowledge of customer service best practices
• Knowledge of customer service policies and procedures

What is Remote Customer Support Analyst Job Experience?

• At least two years of customer service experience
• Experience in a remote customer service role
• Experience in a customer service role in a fast-paced environment

What is Remote Customer Support Analyst Job Responsibilities?

• Respond to customer inquiries via phone, email, or chat
• Troubleshoot customer issues and provide solutions
• Provide accurate and timely customer service
• Ensure customer satisfaction by providing prompt and courteous service
• Follow up with customers to ensure their satisfaction
• Maintain customer records and update customer information
• Monitor customer service trends and recommend improvements