Remote Customer Service Advocate Jobs in Iowa

We promote from within our diverse workforce regularly and offer regular opportunities to learn and grow

High school diploma or equivalent, additional customer service experience or training, required

Desire to increase knowledge, learn new systems and adopt new tools to enhance overall job performance

Benefits for the Client Advocate:

Qualifications for the Client Advocate:

Free Short-Term & Long-Term Disability insurance

Provide feedback to management regarding customer issues

Follow through on complaints until resolved or report to management as needed

Maintain knowledge of procedures and policies

2 Years Customer service or claims processing experience OR Bachelor's Degree in lieu of work experience

Strong oral and written communication skills

Strong organizational, analytical, and customer service skills

Strong organizational skills and able to effectively manage and prioritize tasks.

Minimum of one year medical terminology, healthcare or medical services experience required.

Experience in a call center environment preferred.

Full range of benefits including Health, Dental and Vision with HSA Employer Contributions and Dependent Care FSA Employer Match.

Advancement opportunities, professional skills training, and tuition Reimbursement

Responsible for servicing patients making incoming calls with questions and/or returning messages for their Nurse Coach.

Communicating well and successfully multi-task under tight deadlines.

Creating and maintaining lasting customer relationships by acting as the primary point of contact.

Working in collaborative environment with various project teams.

Addressing customer issues with speed and efficiency.