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Remote Customer Care Specialist At Assurant Jobs in Massachusetts

Project Specialist, Customer Care & Operations (Remote)
By ezCater At Boston, MA, United States
1-3 years of experience in a project management environment, preferably related to customer experience/service, delivery operations, and account management.
Support projects utilizing Agile project management methodology and tools.
Assist with various communication and presentation materials. This includes ongoing project/program status reports as well as capturing requirements from stakeholders.
Consults with the key stakeholders and cross-functional team members to gather and interpret documented requirements for project implementation.
Develop expertise in assigned areas and utilize that expertise effectively and efficiently to provide a premium customer experience.
Implement best in class support and continuous improvement practices that help scale the organization while driving exceptional customer experiences.

Are you looking for a job that offers flexible hours and the opportunity to work from home? Assurant is hiring a Remote Customer Care Specialist to provide exceptional customer service to our clients. As a Remote Customer Care Specialist, you will be responsible for responding to customer inquiries, resolving customer issues, and providing accurate information in a timely manner. If you have excellent communication skills and a passion for helping others, this could be the perfect job for you!

Overview:

The Remote Customer Care Specialist at Assurant is responsible for providing excellent customer service to customers over the phone and via email. The Remote Customer Care Specialist will be responsible for responding to customer inquiries, resolving customer issues, and providing accurate information to customers.

Detailed Job Description:

The Remote Customer Care Specialist at Assurant will be responsible for providing excellent customer service to customers over the phone and via email. The Remote Customer Care Specialist will be responsible for responding to customer inquiries, resolving customer issues, and providing accurate information to customers. The Remote Customer Care Specialist will also be responsible for following up with customers to ensure their satisfaction and to ensure that their issues have been resolved.

What is Remote Customer Care Specialist At Assurant Job Skills Required?

• Excellent customer service skills
• Excellent communication skills
• Ability to multitask
• Ability to work independently
• Ability to work in a fast-paced environment
• Proficiency in Microsoft Office
• Knowledge of customer service software

What is Remote Customer Care Specialist At Assurant Job Qualifications?

• High school diploma or equivalent
• Previous customer service experience
• Ability to work in a remote environment
• Ability to work flexible hours

What is Remote Customer Care Specialist At Assurant Job Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of customer service software
• Knowledge of Microsoft Office

What is Remote Customer Care Specialist At Assurant Job Experience?

• Previous customer service experience
• Previous remote customer service experience

What is Remote Customer Care Specialist At Assurant Job Responsibilities?

• Respond to customer inquiries via phone and email
• Resolve customer issues in a timely manner
• Provide accurate information to customers
• Follow up with customers to ensure their satisfaction
• Maintain customer records
• Monitor customer service metrics