Remote Associate Customer Success Specialist Jobs in New Jersey

Forecast renewal risk to management and work towards increasing customer retention

MUST HAVE EXPERIENCE TO BE CONSIDERED

Experience in an AI, ML, MLOPs Company -- Not just a SaaS Company

Some Technical Knowledge around 1 or more of the following

Manage complex enterprise client relationships throughout the post-sales customer lifecycle

Work closely with Sales and other teams to manage the onboarding of new customers and ensure a successful handoff from Sales

Responsible for order creation and management

Manage collection of creative assets, tracking and ad verification from clients / agency contacts and coordinate with vertical GM

Project Manage and coordinate with internal teams all necessary elements for campaign execution

4 plus years of proven digital advertising experience

Exceptional communication and organizational skills

Ability to manage stress well, and juggle multiple account challenges at once.

Manage 4-8 of Avaya’s largest, most complex customers

Coordinate with key Avaya and customer stakeholders to manage expectations during the onboarding phase

Facilitate the adoption of the solution, define success KPIs, drive awareness and education across multiple stakeholder groups

7-10+ years of direct and demonstrated customer success experience in a SaaS model

Experience selling and/or supporting software solutions, products and services

Strong analytical and problem-solving skills with the ability to develop quick, accurate situational awareness across multiple teams