Real Time Trading Analyst Jobs

Excels at dealing with ambiguity and change management.

2-5 years of experience in a high growth environment in data and/or financial analytics.

Very strong attention to detail, experience developing processes to remove human error.

Exceptional communication (listening, written, and oral) skills with the ability to present findings and recommendations targeted to the audience in question.

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Support marketplace operations to provide world-class analysis, forecasting and reporting to stakeholders.

Knowledge of word processing and linking software.

Knowledge of criminal theory and practice, police department organization structure, and reporting system protocols.

Knowledge of policies, procedures, and organization functions of the City of Norfolk to include the police department.

Knowledge of geographic and socioeconomic layout of the City of Norfolk.

Knowledge of standard practices, materials, techniques, and equipment associated with criminal activity.

Monitors and operates and integrated computer system that combines live camera feeds, computer aided dispatch and the police radio system.

Provide ongoing internal communications with call center staff/management/directors/AVP's on load balancing and staffing requirements in real-time, historically, and proactively.

Are knowledgeable in a Workforce Management system I3 preferred; or IEX, Blue Pumpkin acceptable.

Assist in implementing and maintaining operational processes to ensure compliance to Company policies, legal requirements and regulatory mandates.

Have a minimum of 2 years' experience in a call center environment.

Have demonstrated proficiency/knowledge base in standard staffing practices/protocol for call centers.

Full range of benefits including Health, Dental and Vision with HSA Employer Contributions and Dependent Care FSA Employer Match.

2+ years workforce management experience in contact center environment; healthcare industry experience strongly preferred

Excellent time management skills, with the ability to plan, prioritize, and effectively organize competing priorities

Monitor and manage phone, chat and offline performance

Ensure all exceptions are accounted for and align to optimal business requirements

Experience with Workforce Scheduling Software needed

Excellent verbal and written communication skills

Strong knowledge of Workforce Management and telephony software within a Contact Center environment. Alvaria and Avaya experience preferred but not required.

Enter, maintain, and manage agents schedules in workforce management platform

Monitor and manage the call queues ensuring service level metrics are met and are not negatively impacting other metrics

Strong analytical and problem solving skills.

Proven experience analyzing, interpreting and summarizing complex data as it relates to Contact Center technologies.

Minimum 3-5 years experience in a high volume Contact Center environment required

Previous Work Force Management experience is considered an asset

Manage the call volume, daily attendance and program break schedules

Use trends and reports to forecast requirements

Must have advanced level Microsoft Excel skills – Including advanced formulas, also Word and Email

Previous call center experience required

Experience in the payments/technology space

Proficiency in using workforce management software and other related tools.

Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.

Bachelor's degree in a relevant field or equivalent work experience.

Previous experience in a similar role within a contact center or customer service environment.

Strong analytical and problem-solving skills, with the ability to interpret and act upon real-time data.

Excellent communication and interpersonal skills to collaborate effectively with different stakeholders.

Bachelor's degree in Accounting, Economics, Business, Finance, Engineering, Computer Science, Mathematics or an equivalent combination of experience and education.

Maintain good working relationships with various stakeholders including Trading business users, IT service partners and management, supplier partners, vendors and customers

Collaborate on performance management, root-cause analysis, and review strategies accordingly.

Has knowledge of trading operations and scheduling

Three or more (3+) years’ experience with data analytics or data science role

Analyze complex data to help traders and customers make decisions