Analyst, Real Time Jobs

About Us:

DailyPay is the leader in the on-demand pay industry with an unrivaled technology platform, an unmatched list of blue-chip clients and an extensive list of industry awards. We are rewriting the invisible rules of finance by creating a new financial system. A financial system that is more equitable and inclusive, and benefits everyone. A financial system that enables workers to access their earned pay when they need it. We believe that money should move faster and smoother between employer and employee, between merchant and shopper, between financial institution and customer.

We are a mission-driven company hyper-focused on designing technology that can build a better financial system and future. It's no wonder that we are growing at an extraordinary pace. Now we are looking for people who are as passionate as we are about reimagining how money moves. If you're willing to define new rules, change systems and lives, come join us at DailyPay.

The Role:

Reporting to the Customer Operations Workforce Management Lead, the Real-Time Analyst is responsible for monitoring all queues and ensuring adequate actions are taken on rosters to ensure target metrics are achieved. The Real Time Analyst will monitor agent activities ensuring adherence to schedules and activity entries are up to date with scheduling systems.

If this opportunity excites you, we encourage you to apply even if you do not meet all of the qualifications.

How You Will Make an Impact:

• Produce daily, biweekly and monthly internal reports
• Use trends and reports to forecast requirements
• Generate ideas for process and service improvement planning
• Assist with creation if metrics and targets for services
• Work closely with the operations team to analyze and help improve their delivery processes
• Manage the call volume, daily attendance and program break schedules
• Assist with projects and other duties as requested or assigned

What You Bring to The Team:

• Attention to detail and high level of accuracy
• Ability to create reports and forecast results
• Previous call center experience required
• Ability to multitask, focus and complete reports for extended periods of time
• Must have advanced level Microsoft Excel skills – Including advanced formulas, also Word and Email
• Demonstrate sound work ethic

Nice to Haves:

• Experience in a high-growth startup environment
• Experience in the payments/technology space
• Experience with Playvox, Zendesk, Five9, and/or Google Suite
• Previous Work Force Management experience is considered an asset

What We Offer:

• Exceptional health, vision, and dental care
• Fun company outings and events
• Employee Resource Groups
• Employee Assistance Program
• Unlimited PTO
• Life and AD&D, short- and long-term disability
• 401K with company match

Pay Transparency

Final offer amounts are determined by a variety of factors including candidate experience, qualifications, skills, competencies, market location, and internal compensation equity.

Compensation Range

$53,000—$68,600 USD

DailyPay is committed to fostering an inclusive, equitable culture of belonging, grounded in empathy and respect, which values openness to opinions, awareness of lived experiences, fair treatment and access for all. We strive to build and develop diverse teams to create an organization where innovation thrives, where the full potential of each person is engaged, and their views, beliefs and values are integrated into our ways of working.

We encourage people of all backgrounds to join us on our mission. If you require reasonable accommodation for any aspect of the recruitment process, please send a request to [email protected]. All requests for accommodation will be addressed as confidentially as practicable.

DailyPay is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion or creed, alienage or citizenship status, political affiliation, marital or partnership status, age, national origin, ancestry, physical or mental disability, medical condition, veteran status, gender, gender identity, pregnancy, childbirth (or related medical conditions), sex, sexual orientation, sexual and other reproductive health decisions, genetic disorder, genetic predisposition, carrier status, military status, familial status, or domestic violence victim status and any other basis protected under federal, state, or local laws.