Customer Service - Real Time Adherence Specialist
By TJX Companies At , Cheyenne, 82007
Experience with Workforce Management software including scheduling, performance tracking, and reporting; plus, a willingness to learn new software applications (required).
Minimum of two years’ experience in performing workforce management functions (specifically real-time management).
Competent knowledge of multi-brand Order Management Systems and Communication Tools.
Monitor/track call outs, tardiness, and PTO. Entering real-time exceptions into workforce management tracking system (absence, tardiness, trainings, meetings, overtime, etc.).
Audit and maintain the integrity of data in workforce management tool and related databases.
Advanced level of proficiency with PC-based software programs (Excel, PowerPoint) and automated database management systems
Trader, Real Time Jobs
By AVANGRID At Portland, OR, United States

Purpose The role of the Real Time Trader is to perform real-time energy trading and marketing, negotiate wholesale sales and purchases in the hourly markets, coordinate generation operations ...

Medication Adherence Nurse Jobs
By Compass Health Network At Windsor, MO, United States

Description Due to critical service need of the communities we serve, we are offering a $4,000 sign-on bonus for Nurses. We are eager to continue to provide quality and compassionate care in our ...

Real Time Trader Jobs
By bp At Greater Houston, United States
Must be compliant with all internal and external requirements
Bachelor's degree in related field preferred or equivalent experience
3-5 years relevant experience scheduling and trading power
Knowledge of market rules and ISO protocols
Strong interpersonal and communication skills
Excellent analytical, computational, and problem-solving skills including proficiency in Excel
Real-Time Designer (Temporary) Jobs
By Warner Bros. Discovery At New York, United States
Ability to prioritize and manage multiple projects while adhering to deadlines
Strong design portfolio highlighting layout, typography 1-3+ years experience with editing software.
Experience designing across multiple social platforms
Strong verbal and written communication skills
Knowledge of the digital landscape in media, design and technology
Must have extensive knowledge of internet sports culture
Real Time Analyst Jobs
By Holman At United States
Strong knowledge of Workforce Management and telephony software within a Contact Center environment. Alvaria and Avaya experience preferred but not required.
Enter, maintain, and manage agents schedules in workforce management platform
Monitor and manage the call queues ensuring service level metrics are met and are not negatively impacting other metrics
Strong analytical and problem solving skills.
Proven experience analyzing, interpreting and summarizing complex data as it relates to Contact Center technologies.
Minimum 3-5 years experience in a high volume Contact Center environment required
Analyst, Real Time Jobs
By DailyPay, Inc. At Minneapolis, MN, United States
Previous Work Force Management experience is considered an asset
Manage the call volume, daily attendance and program break schedules
Use trends and reports to forecast requirements
Must have advanced level Microsoft Excel skills – Including advanced formulas, also Word and Email
Previous call center experience required
Experience in the payments/technology space
Real Time Analyst Jobs
By Level Home Inc. At Las Vegas, NV, United States
Proficiency in using workforce management software and other related tools.
Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.
Bachelor's degree in a relevant field or equivalent work experience.
Previous experience in a similar role within a contact center or customer service environment.
Strong analytical and problem-solving skills, with the ability to interpret and act upon real-time data.
Excellent communication and interpersonal skills to collaborate effectively with different stakeholders.
Real-Time Trader Jobs
By Jupiter Power At Houston, TX, United States
Support the Business Development, Data Science and Software teams in delivering their accountabilities where required
Working knowledge in one or more ISOs preferred (ERCOT, CAISO, WECC, SPP, MISO, PJM, IESO, NYISO, ISONE)
NERC certification and familiarity with energy storage technologies are advantages
A degree(s) in finance, economics, math, electrical theory, electrical power distribution, electrical power generation, or relevant field
Evaluate proprietary AI dispatch schedules to assist in making real time operating decisions.
Communicate with Field Operations staff in Real Time regarding asset availability and inputting outages/communicating with Scheduling Entities and ISOs where applicable.
Real Time Trader Jobs
By EDF Trading At , Houston, Tx
Strong verbal and written communication skills required in order to provide updates to others including desk relief, energy managers, and clients.
Manage/mitigate risk for the asset owners.
Communicate real-time market information to energy managers as well as cash and term traders.
Maintain regulatory requirements with FERC, resulting in some weekend alternative shift schedules.
Prioritize deliverables and manage multiple tasks to meet deadlines.
Bachelor degree required – Finance or Engineering preferred.
Real-Time Energy Trader Jobs
By City of Tacoma At Tacoma, WA, United States
Equivalency: 1 year of experience = 1 year of education
Knowledge of energy markets and market fundamentals (prefer experience with CAISO and Western EIM)
Proficiency with Microsoft Excel and MS Office suite and energy trading & risk management software.
2 years of experience in wholesale energy marketing/planning, quantitative analysis or related utility operations
Excellent analytical, communication and writing skills
Evaluate system surplus or deficit situations and implement transactions in real-time to maintain load/ generation/ interchange balance.
Real Time Analyst Jobs
By K Health At , $24 an hour
Manage shift change process, monitor and address provider schedule adherence, and make recommendations to management on improvements
Experience with G-Suite and Slack
Excellent written and verbal communication skills
Demonstrated ability to prioritize and manage time effectively
Monitor overall staff performance and make real-time changes in clinical staffing and patient routing to achieve objectives
Monitor individual Provider performance (idle, post-chat, schedule adherence) to assure they are handling contacts when scheduled
Adherence Navigator Supervisor Rn
By CareMetx LLC At , Remote
Strong organizational and time management skills.
MINIUMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:
Provide trend data to management with recommendations for continuous improvement.
Provide Management with regular performance feedback.
Exercise good judgment in making decision on any performance management steps needed in response to results below expectations.
Analyze reports/metrics for Management review at the individual, team, and overall levels.
Real Time Analyst Jobs
By Alignment Health At California, United States
Process improvement and project management expertise a plus, including certification in Lean Six Sigma, PMP/CAPM certification, or Agile/Scrum methodologies.
3 years’ experience working in a call center environment.
Proven abilities in workforce scheduling, workforce forecasting, and process improvement and
General Duties/Responsibilities (May Include But Are Not Limited To)
Real time monitoring of agent’s performance from all Inbound Member Call Center teams/sites.
Drive real-time adherence to the expected capacity against the actual performance to achieve service levels and efficiency.
Real Time Scheduler Jobs
By JTBJ ENTERPRISE At Knoxville, TN, United States
Excellent time-management and prioritization skills
Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues.
Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
Entry Level or 1 year experience in supporting client success.
Excellent written and verbal communication skills
Flexible working hours and work-from-home or remote opportunities
Real Time Analyst Supervisor
By DoorDash At New York, NY, United States
At least 3 years experience in workforce management, with 1 year of leadership experience. Preferably with large multi-site operations (300+).
Work closely with the WF Planning Manager and vendor teams on planning, skilling, and staff levels.
Reporting experience including strong skills within Microsoft Excel and Google Sheets.
Ensures the team accurately tracks and manages call center schedule adherence and SLAs, along with other reporting.
Expert knowledge of key call center performance metrics such as service level, AHT, adherence, etc.
Demonstrated skills in all phases of workforce planning, forecasting and Intra-day functions.
Real Time Analyst Supervisor
By DoorDash At United States
At least 3 years experience in workforce management, with 1 year of leadership experience. Preferably with large multi-site operations (300+).
Work closely with the WF Planning Manager and vendor teams on planning, skilling, and staff levels.
Reporting experience including strong skills within Microsoft Excel and Google Sheets.
Ensures the team accurately tracks and manages call center schedule adherence and SLAs, along with other reporting.
Expert knowledge of key call center performance metrics such as service level, AHT, adherence, etc.
Demonstrated skills in all phases of workforce planning, forecasting and Intra-day functions.

Are you looking for a job that offers a great work-life balance? We are looking for a Real Time Adherence Coordinator to join our team and help us ensure our operations run smoothly. You will be responsible for monitoring and adjusting employee schedules to ensure that our operations are running efficiently and on time. If you have excellent organizational and communication skills, this could be the perfect job for you!

A Real Time Adherence Coordinator is responsible for monitoring and ensuring that staff adhere to the company’s policies and procedures. The Real Time Adherence Coordinator is responsible for ensuring that staff are following the company’s policies and procedures in a timely manner.

What is Real Time Adherence Coordinator Job Skills Required?

• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Ability to multi-task and prioritize tasks
• Excellent problem-solving and analytical skills
• Knowledge of company policies and procedures
• Knowledge of customer service principles
• Knowledge of computer systems and software

What is Real Time Adherence Coordinator Job Qualifications?

• Bachelor’s degree in Business Administration or related field
• At least two years of experience in customer service or related field
• Knowledge of customer service principles
• Knowledge of computer systems and software
• Ability to multi-task and prioritize tasks
• Excellent problem-solving and analytical skills

What is Real Time Adherence Coordinator Job Knowledge?

• Knowledge of company policies and procedures
• Knowledge of customer service principles
• Knowledge of computer systems and software
• Knowledge of customer service principles
• Knowledge of customer service best practices

What is Real Time Adherence Coordinator Job Experience?

• At least two years of experience in customer service or related field
• Experience in monitoring and ensuring staff adherence to policies and procedures
• Experience in customer service or related field

What is Real Time Adherence Coordinator Job Responsibilities?

• Monitor and ensure staff adherence to company policies and procedures
• Ensure staff are following the company’s policies and procedures in a timely manner
• Provide feedback to staff regarding adherence to policies and procedures
• Assist in the development and implementation of new policies and procedures
• Assist in the training of staff on policies and procedures
• Respond to customer inquiries and complaints in a timely manner
• Monitor customer service performance and provide feedback to staff
• Maintain accurate records of customer service performance