Service Advisor Jobs

Considering a career with Ken Garff Automotive Group means you are in for a great ride (excuse the car metaphor)! We’re not your standard dealership or group of dealerships, and we are pretty darn proud of that. We are out to do things differently and want to consistently change, grow, and progress. For that reason, our employees are proud of where they work!

Land Rover Lehi , a Ken Garff Automotive Dealership, is looking for a Service Advisor who aligns with our core values and acts with respect, integrity, growth, humility, and teamwork.

Looking for:

• Unselfish and approachable with a preference for exciting, fast-paced work
• Friendly and cooperative demeanor; quick to connect and build relationships with others
• Motivated, patient, conscientious, relaxed and cooperative team worker
• Accommodating and analytical, while producing highly precise and accurate work

Why you’ll love working with us:

• Medical, Dental, Vision, Disability Insurance, AD&D and Life Insurance
• Competitive compensation package and 401k with company match
• Wellness Time Off, plus holidays, plus a Personal Purpose Day
• Employee discounts on vehicle purchase, parts, service and more!
• Year-end bonus program for ALL employees ( Garff Giveback )
• Flex Spending, Health Savings Account , EAP, Wellness Plan, Mental Health Support, Diabetes Management Program, and Parental Leave Stipend

What you’ll do as a Service Advisor:

• Review all completed work and recommendations and collect payments from customer
• Proficient knowledge in Dealer Management System (DMS) and any other essential software programs to look up customer’s service history, schedule appointments, enter repair order information, and manage information
• Provide customers with updates, estimates, and inspection results in a timely manner
• Greet all customers promptly and professionally
• Answer customer telephone calls promptly, courteously, and make every effort to satisfy the caller’s inquiry
• Provide excellent service and review the customer satisfaction survey to each customer
• Provide excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving concerns, and sell additional services when appropriate

At first glance, there’s nothing remarkable at Ken Garff. Our uniforms aren’t flashy, and our buildings look a lot like the competition. You may not see it right at first, but if you listen you’ll hear. Because listening isn’t just something we do; it’s part of who we are. It’s how we show that what we absolutely value the most (far more than buildings, uniforms or cars) is our people. And we thrive on treating them right. We listen because we believe listening matters. We’re just different that way.

Will you join us as a new Service Advisor ? Will you throw your energy and focus behind what we’re doing? Will you live our values and do things differently than you’ve ever done them? Will you listen and build trust and foster relationships? This organization, that started as an idea by a man named Ken Garff way back in 1932, needs one thing to keep its vision intact and its purpose of reinventing an industry moving forward. It needs you.