Service Advisor Jobs

At Route 44 Auto Mile, we value our employees and we treat them like family. Each team member can take advantage of our ongoing training programs, advancement opportunities and progressive culture. We love to develop our employees and promote from within. We want to help your career but we don't want your personal life to take a hit because of it. Daily life at Route 44 Auto Mile, is the best in the business and we're sure you'll see why! When you come to work for us, you can look forward to these added benefits and employee perks!What We Offer

• 401K including a Company Match
• Ongoing Training
• Paid Vacation
• Medical, Dental & Vision Insurance
• Paid Holidays

Service Advisor Responsibilities

• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Reinforces company policies and adheres to company standards
• Oversee administration of warranty claims as well as training and supervising of service department
• Distribute work between technicians efficiently
• Assist in diagnosing vehicle problems; order parts and tools as necessary
• Maintain good working relationship with factory(s) and foster positive employee relations
• Ensure the daily inventory of technicians' time is consistently sold to service customers
• Answer technical questions about vehicle problems, warranties, services, and repairs
• Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
• Encourages compliance with applicable laws and regulations
• Maintain Customer Success Index at or above company standards

Service Advisor Qualifications

• Consistent record of service and sales success
• Professional, well-groomed personal appearance
• Time management skills
• Fantastic communication skills with your customers
• Bilingual
• Clean driving record and valid driver’s license
• Team oriented and self-motivated
• Demonstrated ability to manage others
• Organized and friendly personality
• Able to work with little supervision
• Strong record of positive customer satisfaction results

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.