Overnight It Service Desk Support Jobs

Strong knowledge of Network troubleshooting, including connectivity issues, locating IP or TCP/IP addresses, VPN software, supporting remote users.

Assists with navigating around application menus and may be required to remote into the customer's computer.

Troubleshoot network connectivity issues, working with remote employees on a corporate network.

6 months of IT Service Desk experience

Working knowledge of data and voice network concepts

Learn more about Unisys and our key solution offerings:

Knowledge / Skills / Abilities

Other duties as assigned by the help desk manager.

Ability to troubleshoot issues remotely.

Excellent customer service and communication skills, including written, verbal and telephone skills.

Previous contact or call center experience

Privacy experience (FERPA or HIPAA)

Skill to complete satisfactorily: Medication Certification, Medicaid Waiver Certification, First Aid/CPR, Mandt, and other requirements associated with orientation.

Willing to attend a Medication Management training that we pay you to attend

Experience through education or work history that demonstrates reliability/dependability.

Optional benefits: additional life insurance, disability insurance, and flexible spending accounts

Skill in locating and accessing community resources.

Health insurance includes vision, (up to 93% paid by Hope House)

SPECIAL REQUIREMENTS, LICENSES AND CERTIFICATIONS:

Efficiently manage the employee loaner device check-out program, ensuring proper tracking and accountability of loaner devices to support inventory efforts.

The ideal candidate will have an associate degree or higher-level degree in computer science or equivalent work experience.

Excellent communication and interpersonal skills, able to describe complex technical issues to college community members with varying degrees of technical skill.

IT certifications - Hardware and/or Software certifications

A cover letter which specifically describes how you meet each QUALIFICATION

Bachelor’s degree preferred, or an equivalent combination of education and experience.

Demonstrate excellent verbal and written communication skills, as well as presentation

Strong knowledge of MacOS X and Intel-based Apple computers.

Minimum five (5) years providing computer support, of which two (2) years should include IT Helpdesk support responsibilities.

The salary for this position is $55,000 annually along with excellent employee benefits and perks such as a 35-hour work week.

Balance between work and home life responsibilities

Knowledge of IT Service Management: Incident, Change, Service Request, and Asset Management.

Provides coordination and assistance with Asset Management, PC Refresh, Phone System Issues, Printer Refreshes, etc.

3-4 years experience as a telecommunications specialist, IT support, or similar

Establishes voice and data networks by programming features, establishing interfaces and integrations, following industry standards, and activating remote access tools.

Adaptability and the ability to master new technologies quickly.

Establishes communications systems by programming voice and data telecommunications network circuits and equipment.

Exceptional communication skills, verbal and written at all levels of an organization up to and including executive level management

Knowledge and experience with Cat6 and OM3 cabling, including connectors and termination, and diagnosing physical-layer network issues

Preferred knowledge and experience: These are a huge plus.

Image, configure, pack, and ship computers for new starters in remote offices

2-3 year experience of providing desktop support

2-3 year experience in fixing hardware as well as software installations

Strong knowledge of Network troubleshooting, including connectivity issues, locating IP or TCP/IP addresses, VPN software, supporting remote users.

Assists with navigating around application menus and may be required to remote into the customer's computer.

Troubleshoot network connectivity issues, working with remote employees on a corporate network.

6 months of IT Service Desk experience

Working knowledge of data and voice network concepts

Learn more about Unisys and our key solution offerings:

Perform responsibilities within established SOX and Security compliance criteria

Service Desk/Help Desk experience is preferred.

Strong customer service, communication, and follow-up skills are fundamental to your success in this role.

Service Desk IT Support Specialist - Remote

Contribute positively to our customer service, incident, and request service level agreements

Coordinate escalation and resolution of technical issues with IT teams

Perform remote troubleshooting by applying core knowledge obtained from the role and acquires increasingly more knowledge to apply in the role.

Promptly open tickets, checks and logs all calls on support activity and resolution in the incident management system.

Proficiency with Windows account management within an Active Directory environment.

A leadership team that prioritizes your health and well-being; offering a remote work environment and flexible work hybrid situations

Hybrid/Flexible : Work at home and use the office as appropriate for in-person collaboration.

Prioritize and manage service support requests in line with expected service level targets.

Strong knowledge of Network troubleshooting, including connectivity issues, locating IP or TCP/IP addresses, VPN software, supporting remote users.

Assists with navigating around application menus and may be required to remote into the customer's computer.

Troubleshoot network connectivity issues, working with remote employees on a corporate network.

6 months of IT Service Desk experience

Working knowledge of data and voice network concepts

Learn more about Unisys and our key solution offerings: