Operations Sr Dir Jobs in Georgia

Bachelor’s degree in engineering or related technical field; advanced degree and/or formal project management training or certifications a plus.

Accountable for the Progressive Maintenance and Initiative Management Pillars at the site.

Competitive compensation and benefits program with no waiting period

Operational experience with TPM principles (i.e., pillars, systems, standard work) is highly desired. Prior pillar-lead experience a plus.

401k program with 5% employer match and 100% vesting at time of enrollment.

Comprehensive paid time off opportunities

Skill in time management and project management.

Ability to apply appropriate supervisory, management and leadership techniques in an operational setting.

Perform other duties and responsibilities as assigned

Accept assignments based on needs and the qualifications and competencies of self and of other staff members.

Initiate problem solving and conflict resolution skills to foster effective work relationships with peers.

Attend staff meetings, in-services, and continuing education.

3-5 years of relevant experience in customer service center and/or HR case management

Proven ability to manage multiple inquiries/requests simultaneously and strong prioritization skills required

BA/BS degree or equivalent is required; equivalent work experience required

Excellent writing and verbal communication skills required

Proven ability to take a complex business requirement and break it down into operational solutions required

Analytical mindset, critical thinking, problem-solving skills required

Strong communication skills, strategic thinking, and technical abilities

Evaluate and seek to understand the client satisfaction influencers and to deliver a superior client experience

Recommend and implement process improvements relative to core responsibilities

A bachelor’s degree along with prior work-related experience or equivalent

Above average Excel skills - vLookups & pivot tables, etc.

5+ years of related professional experience in technical implementations and/or client support