Onsite Desktop Support Jobs in Indiana , Employment

Are you looking for a job that allows you to use your technical skills to help others? We are looking for an Onsite Desktop Support Technician to join our team! You will be responsible for providing technical assistance to our customers and ensuring their computers, networks, and systems are running smoothly. If you have a passion for technology and helping others, then this is the job for you!

Overview of Onsite Desktop Support Onsite Desktop Support is a role that involves providing technical assistance to customers onsite. This includes troubleshooting hardware and software issues, setting up and configuring computers, and providing technical support to customers. The Onsite Desktop Support role requires excellent customer service skills, as well as a strong technical background. Detailed Job Description of Onsite Desktop Support Onsite Desktop Support is responsible for providing technical assistance to customers onsite. This includes troubleshooting hardware and software issues, setting up and configuring computers, and providing technical support to customers. The Onsite Desktop Support role requires excellent customer service skills, as well as a strong technical background. The Onsite Desktop Support role is also responsible for maintaining and updating customer records, and providing feedback to the customer on the status of their issue. Job Skills Required for Onsite Desktop Support

• Excellent customer service skills

• Strong technical background

• Knowledge of hardware and software

• Ability to troubleshoot hardware and software issues

• Ability to set up and configure computers

• Knowledge of networking and security

• Ability to provide technical support to customers

Job Qualifications for Onsite Desktop Support

• Bachelor’s degree in Computer Science, Information Technology, or related field

• At least two years of experience in a technical support role

• A+ certification or equivalent

• Microsoft Certified Professional (MCP) certification or equivalent

• Knowledge of Windows operating systems

• Knowledge of Mac operating systems

Job Knowledge for Onsite Desktop Support

• Knowledge of hardware and software

• Knowledge of networking and security

• Knowledge of Windows and Mac operating systems

• Knowledge of troubleshooting hardware and software issues

• Knowledge of setting up and configuring computers

• Knowledge of customer service

Job Experience for Onsite Desktop Support

• At least two years of experience in a technical support role

• Experience troubleshooting hardware and software issues

• Experience setting up and configuring computers

• Experience providing technical support to customers

• Experience with customer service

Job Responsibilities for Onsite Desktop Support

• Troubleshoot hardware and software issues

• Set up and configure computers

• Provide technical support to customers

• Maintain and update customer records

• Provide feedback to customers on the status of their issue

• Respond to customer inquiries in a timely manner

• Follow up with customers to ensure their issue has been resolved