Office Manager And Customer Service Jobs

Year End Project Management support for US and Puerto Rico

Case system management and resolution (Service Now, ADP KBISS)

Manage supplier support center performance, case volumes and trends.

Responsible for updating Knowledgebase and frequently reviewing articles for enhancements or additional support for the call center.

Manage Payroll Overpayments functions, stop payment and stale checks processes

Manage all Union and Payroll related escalations with site staff, Labor Relations and Union representation.

Previous experience in office management, administration, and filing is necessary.

Efficiently manage office tasks, such as filing, document organization, and maintaining a neat and tidy workspace.

Utilize Microsoft Office (Word, Excel, Outlook) and Google Workspace (Docs, Sheets, Gmail) to carry out daily responsibilities.

Minimum of 2 years of experience in a similar administrative role.

Excellent customer service skills with a focus on professionalism and attentiveness.

Proven experience working in a fast-paced environment, handling multiple tasks simultaneously.

Have strong administration and Microsoft Office skills and experience

Have previous call centre experience or worked in a busy office environment.

Be confident, proactive and flexible with strong communication skills

Answer telephone calls confidently whilst resolving customer queries

Dealing with customer complaints and provide appropriate solutions

Be able to work effectively as part of a team

Scheduling & Compliance: Own the scheduling and management of export shipments to the China (Nansha) warehouse:

Candidates with a strong understanding of the inter-relationships between scheduling, inventory management and commercial is highly valued.

Proven working knowledge of SAP – has the skillset to extract and manipulate data to support business objectives.

· Bachelor’s degree required. Preferably in supply chain management.

Customer Service and Scheduling Manager

Lead the scheduling and customer service team:

Possess successful experience in cash office operations or relevant management experience.

Other duties as assigned by management.

Must be detail oriented, organized, confident, and demonstrate excellent communication skills.

Must be passionate about people and committed to customer service excellence!

Display initiative, work with limited supervision, make decisions, provide direction and use sound judgment to act upon opportunities to solve problems.

Demonstrate ability to work with people of various backgrounds, personality traits and levels of authority to accomplish company goals.

Collaborate with providers and team members, offering ideas and suggestions to strengthen the member experience.

Excellent multi-tasking skills. Ability to efficiently perform job duties in a fast-paced work environment with zero to few errors.

Manage member check-ins, schedule appointments and reminders, and follow-ups as needed.

Manage office inventory. Ensure supplies and materials are fully stocked.

Manage the opening and closing of the clinic.

1-2 years of experience in a customer-facing role, preferably in a medical or clinical office setting.