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Merchant Experience Associate Jobs in California

Onboarding Specialist - Enhancing Merchant Experience
By Compunnel Inc. At San Francisco, CA, United States
Collaborate seamlessly with sales, account management, operations, product, and analytics teams to create a cohesive and exceptional merchant experience.
Develop and execute comprehensive plans for merchant onboarding, ensuring a smooth and delightful experience that exceeds merchant expectations.
Cultivate expertise in the Bbot platform and its associated integrations, becoming the go-to resource for product knowledge and technical insights.
Deliver hands-on training to merchant staff, equipping them with the skills to effectively utilize the Bbot platform for optimal results.
Design and implement strategic programs across processes, products, and personnel to drive key performance metrics and enhance merchant satisfaction.
Create effective training materials to empower merchant staff with a clear understanding of the Bbot platform, encouraging adoption and utilization.
Associate Manager, Merchant Strategy & Operations - Restaurant Success
By DoorDash At San Francisco, CA, United States
You have advanced Analytical skills (SQL a plus)
Shape and define our platform and ops strategy based on quantitative and qualitative data
Partner with product and engineering to drive changes to the platform, owning go-to-market for product launches
You want to affect change every day and can operate in energizing environments
You enjoy solving problems and can translate high-level goals into executional plans
You have an ability to build cross-functional partnerships at all levels across technical and non-technical teams to achieve common goals
Associate, Merchant Communications Jobs
By DoorDash At San Francisco, CA, United States
You possess excellent people and project management skills, with the ability to lead and manage multiple time-sensitive projects under tight deadlines.
You are able to work effectively with multiple constituents, including peers and senior management.
You are self-motivated, succeed in high-performance cultures and dynamic environments, and have strong organizational skills and attention to detail.
Support the Merchant Communications team in managing B2B campaigns, such as partner announcements, product or data storytelling initiatives, and trade events.
Understand the merchant business to advise and partner with internal teams on programs for DoorDash merchants.
Engage with and get to know merchants to discover strong storytellers and brand advocates.
Product Designer – Merchant Experience
By Cash App At San Francisco, CA, United States
Solid UX capabilities, strong visual design competency, and product thinking for mobile-centric experiences
Learn to independently design on projects while still looking for mentorship from more experienced team members
Implement the principles driving our design system and brand experience
Seek guidance from lead or manager, taking ownership of problems and incorporating feedback
At least (2-4) years of relevant professional experience
Experience as a primary contributor to continuous streams of work
Developer Experience Associate Jobs
By Discord At San Francisco, CA, United States
Can work collaboratively on solutions, communicate and share these experiences within our team
Experience with debugging, finding solutions, and a penchant to analyze data
1+ years of experience with troubleshooting API, SDK, and/or bot issues preferred
Working experience with programming languages, particularly JavaScript and Python
Experience working with and programming for the Discord API or other platform-specific APIs
Experience with game development, particularly using web tools like Canvas and WebGL
Product Designer – Merchant Experience
By Cash App At , San Francisco, Ca
Solid UX capabilities, strong visual design competency, and product thinking for mobile-centric experiences
Learn to independently design on projects while still looking for mentorship from more experienced team members
Implement the principles driving our design system and brand experience
Seek guidance from lead or manager, taking ownership of problems and incorporating feedback
At least (2-4) years of relevant professional experience
Experience as a primary contributor to continuous streams of work

Are you looking for an exciting opportunity to help create an amazing customer experience? We are looking for a Merchant Experience Associate to join our team and help us provide our customers with the best possible shopping experience. You will be responsible for managing customer inquiries, resolving customer issues, and providing excellent customer service. If you have a passion for customer service and a desire to help create a positive shopping experience, this is the job for you!

Overview Merchant Experience Associates are responsible for providing excellent customer service to merchants and ensuring that their needs are met. They are responsible for helping merchants with any questions or concerns they may have, as well as providing support for any technical issues that may arise. They must be knowledgeable about the company’s products and services, and be able to provide accurate and timely information to merchants. Detailed Job Description Merchant Experience Associates are responsible for providing excellent customer service to merchants. They must be knowledgeable about the company’s products and services, and be able to provide accurate and timely information to merchants. They must be able to troubleshoot any technical issues that may arise, and provide solutions to merchants in a timely manner. They must also be able to answer any questions or concerns that merchants may have. Job Skills Required
• Excellent customer service skills
• Knowledge of the company’s products and services
• Ability to troubleshoot technical issues
• Ability to provide accurate and timely information
• Ability to answer questions and provide solutions
• Excellent communication and interpersonal skills
Job Qualifications
• Bachelor’s degree in business, marketing, or a related field
• Previous experience in customer service or a related field
• Knowledge of the company’s products and services
• Ability to troubleshoot technical issues
• Excellent communication and interpersonal skills
Job Knowledge Merchant Experience Associates must have a thorough knowledge of the company’s products and services, as well as the ability to troubleshoot any technical issues that may arise. They must also have a good understanding of customer service principles and practices. Job Experience Previous experience in customer service or a related field is preferred. Job Responsibilities
• Provide excellent customer service to merchants
• Answer questions and provide solutions to merchants
• Troubleshoot technical issues
• Provide accurate and timely information to merchants
• Maintain a thorough knowledge of the company’s products and services