Member Appeals & Grievances Intake Administrator
By Fallon Health At Worcester, MA, United States
Assigning case files to the department staff for case management.
Responsible for additional clerical/administrative responsibilities at the discretion of the Director or Manager.
Print, mail, and triage letters at the FH corporate office located at 10 Chestnut Street, Worcester, MA.
Managing incoming faxes and member specific data, routing to the appropriate staff member.
Producing, maintaining, and distributing reports/calendars utilized by the team to assist in workload planning.
Processes department incoming/outgoing mail per established workflows in a timely and accurate manner.