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Member Service Manager Jobs in Ohio

Member Service Hybrid Agent (Chamblee - Brookhaven)
By Delta Community Credit Union At , Brookhaven
Must have strong organizational and time management skills.
Serve as a Notary Public, as directed by management.
Provide dual control coverage to management in the completion of daily, weekly, monthly, and quarterly tasks.
Assist management with daily opening and closing operational duties.
Cover concierge desk duties, as assigned by management.
Scan checks and negotiable instruments for processing and negotiation, as assigned by management.
Member Service Specialist Jobs
By Chevron Federal Credit Union At New Albany, OH, United States
Equivalent combination of education and experience may substitute for stated qualifications.
Perform daily branch duties and responsibilities as assigned by Manager including servicing ATMs and other branch operations tasks.
Deliver a consistent and exceptional member experience with every member interaction.
Minimum 2 years’ branch, call center or other related financial service experience required.
Excellent listening skills with the ability to reflectively respond.
Basic math skills including the ability to compute rates, ratios, and percentages using a 10-key.

Are you looking for an exciting opportunity to lead a team of customer service professionals? We are looking for a Member Service Manager to join our team and provide exceptional service to our members. You will be responsible for managing the day-to-day operations of the Member Service team, developing and implementing customer service policies and procedures, and ensuring customer satisfaction. If you have a passion for customer service and a desire to make a difference, this is the job for you!

Overview:

Member Service Managers are responsible for providing excellent customer service to members of an organization. They are responsible for managing the day-to-day operations of the organization’s membership services, including customer service, sales, and marketing. They must ensure that all members receive the highest level of service and satisfaction.

Detailed Job Description:

Member Service Managers are responsible for overseeing the day-to-day operations of the organization’s membership services. This includes managing customer service, sales, and marketing. They must ensure that all members receive the highest level of service and satisfaction. They must also be able to develop and implement strategies to increase membership and customer satisfaction.

What is Member Service Manager Job Skills Required?

• Excellent customer service skills
• Strong organizational and time management skills
• Ability to work independently and as part of a team
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment
• Knowledge of customer service software and databases
• Knowledge of sales and marketing strategies

What is Member Service Manager Job Qualifications?

• Bachelor’s degree in business, marketing, or a related field
• At least 3 years of experience in customer service or a related field
• Knowledge of customer service software and databases
• Knowledge of sales and marketing strategies

What is Member Service Manager Job Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of sales and marketing principles and practices
• Knowledge of customer service software and databases
• Knowledge of customer service metrics and analytics

What is Member Service Manager Job Experience?

• At least 3 years of experience in customer service or a related field
• Experience in developing and implementing customer service strategies
• Experience in developing and implementing sales and marketing strategies

What is Member Service Manager Job Responsibilities?

• Manage the day-to-day operations of the organization’s membership services
• Ensure that all members receive the highest level of service and satisfaction
• Develop and implement strategies to increase membership and customer satisfaction
• Monitor customer service metrics and analytics
• Respond to customer inquiries and complaints
• Develop and implement customer service policies and procedures
• Train and manage customer service staff