Experience Design Lead Jobs

The McDonalds Global Experience Design team is a key part of the Customer Experience team (MCX), which provides user-centered experiences that deliver a cohesive and significant experience for customers and restaurant team members around the world. We are seeking a versatile designer to join our Experience Design team.

The position requires proven expertise in solutions with strong design work, design sensibility, and articulate storytelling. This is a hands-on role focused on both product discovery and design deliverables. The position involves participating in the entire design lifecycle – such as participating in user research and translating research data into actionable user flows, wireframes, and high-fidelity designs. The Experience Design Lead will also assist with the maintenance of the design system, including support in co-writing component specifications and adhering to accessibility standards. The ideal candidate will be passionate about design and able to take initiative with direction.

Core responsibilities

Your attention to detail is world-class, your design skills impeccable, and you love putting structure around difficult problems. You thrive on being hands-on and immersive. You look for opportunities to improve the way things work.

• You have experience applying Accessibility best practices (WCAG)
• You actively drive the design review cycle and close on design requirements.
• You champion ongoing improvements by considering market analysis, customer feedback, metrics, and usability findings.
• You effectively lead collaboration across teams; not just gathering business requirements but support in defining them.
• You will ensure there is steadfast customer focus throughout the entire product lifecycle process.
• You will partner closely with product management and engineering teams to drive innovation and push the boundaries of what’s possible.
• Your design solutions are user-centric while also meeting business goals.

Must be fully vaccinated (i.e., at least 2 weeks after last dose) for COVID-19 and, if hired, present proof of vaccination by start date.

• Experience working with UX researchers and acting on the research analysis in their design work.
• Bachelor's degree in design, human-computer interaction (HCI), or equivalent professional experience.
• 5+ years of experience in user centered experience design, with a focus on commerce.

Preferred Qualifications

• You are a design thinker who looks holistically for solutions that span the entire customer journey.
• You are passionate about learning new and emerging design trends.
• You understand and can speak to the importance of having familiarity with technical considerations needed across the various platforms we’re designing for.
• You have a portfolio that demonstrates creative design thinking with an understanding of Human Centered Design.
• You have excellent communication and presentation skills.

McDonald’s is committed to providing qualified individuals withreasonable accommodations to perform the essential functions of their jobs. Additionally, if you (or another applicant of whom you are aware) require assistance accessing or reading this job posting or otherwise seek assistance in the application process, please contact [email protected]

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.